Job Title: Operations Manager

Job Description:
A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Responsibilities:

• Ensure a safe work environment for all associates and team
• Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
• Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensure BM rates and OP2 throughput deliverables
• Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
• Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
• Manage People and team development
• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic qualifications

- Bachelor's degree or equivalent

Preferred qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of employee and performance management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.