Prime Video is seeking an experienced Senior Policy Manager to lead the strategy and implementation of global content policies across all Prime Video content, including video-on-demand and live streaming. In this critical role, you will develop and maintain comprehensive policies that protect customers and safeguard the Prime Video brand while supporting the company's mission to be Earth's largest entertainment store.

As a Senior Policy Manager, you will serve as a trusted advisor to Operations, Business leaders, Legal, Public Relations, and Public Policy teams on high-visibility escalations and complex policy matters. You will act as a primary stakeholder for Product and Tech teams, providing strategic guidance as they launch new features and develop risk management tools for the Prime Video catalog. Your expertise will be essential in ensuring that new initiatives align with policy frameworks and regulatory requirements.

You will set the strategic direction for supporting Prime Video's growth through robust, consistent, and scalable policies. Working closely with fellow policy managers and Amazon-wide stakeholders, you will calibrate new policies, prioritize initiatives, and ensure delivery against senior leadership goals. This role requires balancing customer trust, brand protection, and business growth in a dynamic, fast-paced environment.

Key responsibilities include developing and revising policy guidelines for all Prime Video content to build a trustworthy customer experience, authoring standard operating procedures for operations teams, and leading policy calibration discussions with Legal, Public Policy, and Public Relations. You will conduct benchmarking and academic research to develop risk assessment frameworks, advise Business Managers on new content acquisitions through comprehensive risk assessments, and serve as both an owner and advisor on high-risk escalations. Additionally, you will act as a subject matter expert for product teams, providing business requirements to build internal analytical and moderation tools that scale with Prime Video's global operations.

This position offers the opportunity to shape content policy at one of the world's leading entertainment platforms, working at the intersection of policy, technology, and customer experience.

Key job responsibilities

1. Develop or revise policy guidelines for all content on PV to build a trustworthy customer experience
2. Author policy guidelines for operators and automated mechanisms
3. Develop maturity ratings and content descriptor policies and guidelines inline with industry standards and business requirements
4. Lead discussions on policy calibrations by collaborating with Program, Legal, Business, Public Policy and Public Relations
5. Conduct benchmarking and academic research to develop risk assessment frameworks
6. Advise Business Managers on new content acquisitions by conducting risk assessments of new acquisitions
7. Serve as an owner and advisor on high-risk escalations
8. Serve as a Trust & Safety subject matter expert for product teams and provide business requirements to build internal analytical and moderation tools

A day in the life
You start your morning reviewing overnight escalations from global operations, triaging high-risk content across Prime Video's catalog. You lead cross-regional discussions with Legal and Public Relations to calibrate new policy guidelines, balancing customer protection with creative expression. Mid-day, you conduct risk assessments for major content acquisitions, advising Business Managers on brand and regulatory considerations. You manage high-visibility escalations requiring immediate decisions while keeping senior leadership informed. In the afternoon, you partner with Product and Tech teams as a subject matter expert, providing business requirements for new moderation tools. Throughout the day, you balance strategic policy development with tactical execution, shaping the framework that protects millions of Prime Video customers worldwide.

About the team
The Global Content & Ratings Policy Team within Prime Video's Trust & Safety organization develops and maintains policy frameworks that protect millions of customers worldwide while enabling diverse, compelling entertainment at scale. As policy experts and trusted advisors, the team partners with Operations, Legal, Public Relations, Product, and Tech to navigate complex content decisions across global markets. Team members lead high-stakes escalations, conduct benchmarking research, advise on content acquisitions, and shape moderation tools. The work is fast-paced and high-impact, requiring strategic thinking and tactical execution to support Prime Video's mission as Earth's largest entertainment store.

Basic qualifications

• Bachelor's degree or equivalent
• 5+ years of experience working in a policy or risk management role on a global scale.
• 5+ years of experience developing new policies and process improvements at a global scale.
• Demonstrate in-depth knowledge of media content risks and industry standards and best practices.
• Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders

Preferred qualifications

• Master's degree or equivalent
• 8+ years of compliance, audit or risk management experience
• Familiarity in content moderation operations
• Proven ability to drive consensus in crisis
• Experience in working with customer studies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 121,200.00 - 163,900.00 USD annually