Team Lead - AMZL, team lead

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead
Location: New Delhi

Essential Functions

-Job Description · A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. - Resourceful to identify the way to get things done using limited resources. - Good people management skills. - Comfortable with reading, writing and communicating in English. - Proficiency in MS Excel

Key job responsibilities
We're seeking a Team lead for our LM operations. In this role, you will be responsible for:

Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
Driving performance management of your team members. Preparing and implementing training and development plans for associates.
Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
Conducting 4M and 5S audits for the delivery station on a daily basis.
Stand-in for Area Manager.
Ability to navigate ambiguity and drive clarity for the team in evolving situations.

Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making

A day in the life

1. Managing station operation by focusing on high bias for action.
2. Be customer obsessed in terms of handling customer escalation & ensuring good delivery experience.
3. Having good analytical & deep dive skill.
4. managing large yellow/green badge AA.

Basic qualifications

• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred qualifications

- Bachelor's degree

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