Join Amazon Robotics as the Sr. Manager of Operations, a leader where you'll drive the full operational strategy for a high-complexity robotics manufacturing site — from New Product Introduction through volume production. This is a high-visibility leadership role where you'll shape the future of how robots are built at scale.

• Lead a team of manufacturing managers across Safety, Quality, Delivery, and Cost in a fast-paced, innovation-driven environment
• Own site-level manufacturing strategy, workforce development, and continuous improvement for complex robotics products
• Partner cross-functionally with Engineering, Supply Chain, Quality, and Program teams to launch next-generation products from prototype to production
• Operate within Amazon Robotics' Manufacturing, Remanufacturing, and Test Operations (RMTO) organization — a team obsessed with flawless execution and operational excellence

Key job responsibilities
Site Operations Leadership
- Establish and execute site manufacturing goals, performance plans, and operational budgets aligned to business objectives
- Own the rhythm of business (ROB) — lead business reporting, metric reviews, and escalation management across Safety-People-Quality-Delivery-Volume (S-P-Q-D-V)
- Build and manage workforce staffing plans to meet dynamic customer demand

People & Team Development

• Lead, coach, and develop a team of manufacturing managers; drive accountability and performance through clear expectations and regular feedback
• Foster a culture of safety, inclusion, and continuous improvement across all levels of the workforce
• Champion Lean workforce initiatives including cross-training, development programs, and succession planning

New Product Introduction (NPI) & Execution

• Lead manufacturing readiness for NPI programs — including workforce scaling, training, area preparations, and production workflows
• Provide critical input into Design for Manufacturability and Assembly (DFM/A) during early product lifecycle phases
• Drive factory transformation and readiness initiatives to support growth and innovation

Continuous Improvement & Operational Excellence

• Deploy Lean and Six Sigma methodologies (Value Stream Mapping, Kaizen, Kanban, 5S) to achieve year-over-year improvement
• Lead root cause analysis and corrective action exercises to drive quality and efficiency
• Establish best practices and standard work; scale solutions across sites

Cross-Functional Collaboration

• Work effectively across Quality, Engineering, Supply Chain, Finance, and Program Management to remove barriers and deliver results
• Influence without authority — earn trust and drive alignment in ambiguous, fast-moving environments

A day in the life
As the Sr. Manufacturing Manager, you start each day reviewing Safety, Quality, Delivery, and Cost metrics to align production priorities. You lead daily stand-ups with your team of manufacturing managers, addressing workforce readiness, production bottlenecks, and continuous improvement actions.

Throughout the day, you collaborate cross-functionally with Quality, Engineering, Supply Chain, and Finance to drive execution on both General Availability (GA) and New Product Introduction (NPI) programs. You coach and develop frontline leaders, champion Lean initiatives, and navigate ambiguity inherent in scaling complex robotics products.

Your internal customers are the broader RMTO organization and ultimately the end customers receiving Amazon Robotics solutions.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Manufacturing Operations / Operational Excellence is part of the RMTO organization at Amazon Robotics. The team delivers quality product through flawless execution, drives continuous improvement year-over-year, and provides critical input into design for manufacturability. The BOS27 site team includes Site Manufacturing Leaders, CI, Learning & Development, and Engineering (Pack + IE).

Basic qualifications

• Bachelor's degree or above in engineering, management, or technology, or Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Experience using strong customer service, communication, and interpersonal skills, or experience in guiding, training and mentoring others
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in project and program management
• Experience in English-language communication skills, both written and verbal
• Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• 5+ years operations management experience in manufacturing or related industry.
• Demonstrated strength in areas of communication, planning and organizational skills.
• Strong commitment to safety and quality.

Preferred qualifications

• Experience in complex work environments, including (but not limited to robotics, automation, diagnostic and test equipment)
• Knowledge of process improvement, ideally including Lean, Kaizen and Six Sigma
• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
• Knowledge of systems in a manufacturing environment including ERP systems, MES and BI/reporting systems (ex. Tableau).
• Proficient with data collection, data analysis and use of metrics.
• Ability to work in a fast-paced and ambiguous environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Westboro - 131,900.00 - 178,100.00 USD annually