Reservation Executive

Exceptional Hospitality Starts with You

Picture yourself being the person who turns a simple room enquiry into an exciting stay. When you join our Hotels team, that’s exactly what you’ll do every day! As a Reservation Executive, you will be responsible for handling room reservations, guest enquiries, amendments and cancellations while ensuring every interaction reflects our commitment to exceptional hospitality. You will work closely with guests and internal teams to understand their needs, provide the right room and rate options, and create a seamless booking experience. From the first conversation to the moment a guest arrives, you’ll help set the tone for their stay — spreading the light and warmth of hospitality and creating memorable experiences, one reservation at a time.

Responsibilities

• Manage daily reservations: Handle room reservation enquiries, new bookings, amendments, cancellations, no-shows and confirmations while ensuring all details are accurately updated in the system.
• Deliver exceptional guest service: Respond to guest enquiries through calls and emails in a timely and professional manner, understand guest requirements and provide suitable room, rate and package options.
• Maximize room revenue: Identify opportunities to upsell room categories, packages and additional services while maintaining a strong understanding of room availability, rates and hotel offerings.
• Coordinate with hotel teams: Work closely with Front Office, Sales, Revenue Management and other departments to ensure guest preferences, special requests and reservation details are communicated accurately for a seamless arrival experience.
• Maintain accurate records and reports: Ensure reservation information, guest profiles, traces, special requests and relevant reports are updated accurately and in line with hotel standards and procedures.
• Support business and group reservations: Assist with group bookings, corporate reservations, long-stay requirements and special booking requests while ensuring all agreed arrangements are properly recorded and followed up.
• Create memorable guest experiences: Anticipate guest needs, personalize interactions and ensure every reservation journey reflects Hilton’s commitment to delivering exceptional hospitality.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Business, or related field
• Minimum 1 year of experience in hotel sales preferred
• Strong communication and interpersonal skills
• Ability to build and maintain client relationships
• Basic understanding of sales processes and revenue generation
• Proficient in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
• Self-motivated, goal-oriented, and able to work in a fast-paced environment

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.