Customer Service Associate (International Voice Process)

(Freshers can apply)

About Company

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As a Customer Service Associate, you will support international customers through voice interactions, helping them with service-related inquiries and issue resolution. This role is ideal for fresh graduates who are passionate about customer service, possess strong communication skills, and are eager to build a career in a global organization. Success in this role will be measured through customer satisfaction, service quality, productivity, and adherence to operational standards. You will receive training and ongoing support to help you succeed and grow within FIS.

What You Will Be Doing

• Handle customer interactions through voice channels in a professional and courteous manner
• Assist customers with service inquiries, account-related requests, and general support needs
• Deliver excellent customer experiences while meeting quality and productivity goals
• Understand customer concerns, identify solutions, and escalate issues when required
• Accurately document customer interactions and updates in business systems
• Communicate information clearly and effectively to customers across diverse backgrounds
• Follow defined processes, compliance requirements, and service-level commitments
• Contribute ideas to enhance customer satisfaction and team performance
• Manage multiple customer interactions while maintaining accuracy and attention to detail
• Collaborate with team members, participate in training programs, and continuously develop new skills

What you Bring

• Graduate of any discipline or minimum 12th (higher secondary) pass
• Excellent verbal and written communication skills in English
• Nice to have knowledge in an international voice process, customer service, or contact center environment
• Strong customer-focused mindset with a passion for helping others
• Good problem-solving and analytical thinking skills
• Basic computer proficiency, including familiarity with Microsoft Office and business applications
• Ability to listen actively, learn quickly, and adapt to a fast-paced environment
• Strong interpersonal skills with the ability to build rapport and communicate confidently
• Ability to manage priorities, work in shifts, and meet performance expectations

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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