About the Team

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok E-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

About the Role:

TikTok is seeking an experienced Project Manager to work in our US E-commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTok Shop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

Responsibilities:

- Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
- Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.
- Collaborate with cross-functional teams to align on priorities and execute business strategies.
- Identify and implement ways to optimize operational processes and increase overall productivity.
- Establish best-in-class frameworks for cross-team collaboration and ways of working.
Projects will be defined based on the following directions:
- Creator Performance Management
- High potential TikTok Creator incubation
- Merchandising and matchmaking for top e-commerce creators
- Creator's content quality improvement