Are you passionate about helping Canadian Federal Public Sector organizations harness the power of cloud technology and AI to accelerate their missions? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Canadian Federal Public Sector team. In this role, you will serve as a trusted advisor to Canadian federal government departments and agencies navigating their cloud adoption and AI transformation journey — helping them translate ambitious public sector missions into measurable business outcomes through modern cloud solutions. You will also work closely with AWS Partners and AWS Professional Services to ensure seamless delivery and accelerated customer outcomes.

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.

As a CSM in the AWS Worldwide Public Sector (WWPS) Canadian Federal division, you will guide customers, partners, and internal professional services teams through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that's migrating mission-critical workloads to the cloud, modernizing legacy infrastructure for scalability and resilience, deploying agentic AI workflows to automate operational processes, building generative AI-powered operations assistants, modernizing platforms to fuel AI/ML insights, or accelerating digital readiness with intelligent automation — and drive execution across AWS teams, AWS Partners, and AWS Professional Services to deliver results.

We help Canadian Federal Public Sector organizations understand best practices around adopting cloud-based solutions, migrating existing mission-critical workloads, implementing AI/ML capabilities for data processing, and building organizational cloud and AI fluency. The opportunity to guide federal organizations through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex operational workflows — is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

This position requires approximately 20% travel. Bilingualism (French and English) is required.

Key job responsibilities

• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, AWS Partners, and customer teams to deliver measurable outcomes for Canadian federal government organizations.
• Drive Adoption: Develop and execute cloud adoption, migration, and modernization roadmaps aligned with customer milestones — translating strategic initiatives into concrete, sequenced actions.
• Accelerate Value: Identify opportunities for large-scale migrations, modernization, data & analytics, generative AI, and agentic AI that advance federal missions and operational efficiency.
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefings that prepare federal customers for responsible AI adoption and long-term operational excellence.
• Collaborate & Coordinate: Act as the connective tissue between account teams, solutions architects, AWS Partners, and Professional Services — ensuring cohesive execution against customer cloud strategy.
• Build & Scale: Develop scalable mechanisms and best practices that accelerate adoption across the Canadian Federal Public Sector.

A day in the life
As a CSM on the AWS Canadian Federal Public Sector team, you are the customer's trusted advisor and the central connector between federal government clients, AWS Partners, Professional Services, and internal AWS teams — ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align cloud adoption, migration, and AI transformation roadmaps with mission objectives; coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers; and tracking progress against key milestones. You'll develop enablement plans that prepare organizations for successful workload migrations and generative AI adoption, lead executive briefings showcasing how agentic AI and AWS capabilities serve federal use cases, and manage go-live events marking critical transitions. Beyond structured activities, you'll proactively identify emerging challenges and develop innovative AI-first solutions that help federal organizations move from AI curiosity to production-grade agentic systems.

About the team
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in this job description, we encourage you to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. You'll find endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Basic qualifications

• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in working directly with government officials and regulatory bodies
• Bachelor's degree in a relevant field or equivalent work experience
• Bilingualism (French and English) is required.

Preferred qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• Knowledge of cloud computing technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Ottawa - 99,900.00 - 166,900.00 CAD annually