AWS Startups is seeking an AI Operations Lead to join our Global Startups Operations team. This role sits at the intersection of AI-driven transformation, operational execution, and go-to-market strategy, supporting a globally distributed Ops team that serves one of AWS's fastest-growing businesses. The AI Operations Lead will drive AI adoption and productivity initiatives across the Startups Operations team and field teams, own and run the internal operating rhythm to ensure proper execution against goals, and contribute to go-to-market initiatives including executive insights, coverage analysis, and strategic reporting. The ideal candidate is deeply curious about AI tools and trends, proactively collaborates across the broader organization and beyond to identify and adapt AI solutions for Startup Operations use cases, and evangelizes successful implementations back to the wider team.

Key job responsibilities
The successful candidate will identify manual workflows ripe for automation, scope and build AI-powered solutions, coordinate working groups across AI workstreams, and measure the productivity impact of AI adoption. They will design and run team review cadences, track deliverables and milestones, surface risks early, and drive accountability. They will also support executive insights through data analysis and narrative development, and contribute to cross-functional initiatives including go-to-market motions, organizational design, incentive compensation modeling, and resource deployment.

Strong program management skills are essential, with the ability to drive multiple workstreams simultaneously and deliver on tight timelines. High ownership is required; the ideal candidate will see gaps, take initiative, and drive solutions without waiting for direction. The candidate should be a natural connector who proactively seeks out what other teams are building with AI and finds ways to bring those learnings into the Ops team, while also being comfortable operating in ambiguous environments, working across time zones, and influencing without authority. They must work effectively with diverse stakeholders including sales, operations, business development, technical, marketing, partner, finance, HR, and legal.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with data/analytics and using data to make decisions
• Experience producing executive-level written materials and presenting to executive audiences
• Demonstrated hands-on experience with AI/GenAI tools (e.g., building automations, AI-assisted workflows) and Experience driving AI or automation adoption across teams or organizations

Preferred qualifications

• Experience working within a high-growth technology company
• Experience working in a matrixed environment, influencing strategy and achieving goals across the organization
• Strong understanding of Amazon's operational model and mechanisms
• Familiarity with cloud/AI and the startup ecosystem

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 96,900.00 - 169,500.00 USD annually
USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually