Job Description

The Senior Specialist, Medical Operations, Latin America (LATAM) Value & Implementation Global Medical Affairs Capabilities Hub, position resides in the Value & Implementation (V&I) organization, which includes Global Medical and Scientific Affairs as well as Outcomes Research.

This position reports directly to the Regional Medical Operations Lead, of LATAM V&I GMVC Hub. This position is an integral member of the V&I GMVC Hub Medical Operations team serving as a subject matter expert in communications and meetings organization support and assists and drives execution of the Medical Operations vision.

This position participates in several of the following core LATAM V&I GMVC Hub initiatives and assumes varying degrees of participation, including:

• Ensures MO support to further develop and maintain a highly functioning V&I organization.
• Supports and advises on X-Fly insights tool for users and quarterly report for tracking regional and countries backlogs.
• Supports the Country-to-Country (C2C) program, process overview and report on number of C2C requests sent/received, economic inversion, and special cases.
• Creates and shares reports for the main stakeholders (Process and Systems).
• Collaborates and support Global V&I Operations and Country Medical Operations (CMO) teams

Responsibilities and Primary Activities

Leadership

•            Understands the mission and vision of V&I as a science-driven and patient-committed organization.

•            Stays current with key initiatives across LATAM MO and collaborates with colleagues to ensure alignment across the broader organization.

•            Attends LATAM V&I GMVC Hub Leadership Team and other meetings, as appropriate, as delegate for the Director, Medical Operations, SS.

•            Exhibits subject-matter expertise and strong business acumen.

Medical Strategic Support

• Supports and executes initiatives/projects in alignment with LATAM Medical Affairs strategies, ensuring execution of V&I mission and transformation.
• Supports the C2C program within LATAM region, ensuring full compliance with LATAM standard operating procedure (SOP) for C2C, local SOPs, external regulations, and global policies and procedures
• Collaborates with key stakeholders such as Strategy & Alignment Teams, Country Medical Directors, Regional Directors Medical Affairs (RDMAs), and Country Medical Operations (CMO) to support the execution of strategic initiatives, monitor progress, and track results.
• Provides support to different projects, working closely with the Director, Medical Operations, SS, as well as, Project Owners, Strategy & Alignment Team, Country Medical Directors, RDMAs, CMO and cross-functional areas to achieve project success.
• Creates and monitors quarterly insights reports with Regional V&I Strategy & Alignment Team to ensure data accuracy in the region and countries.
• Is a subject-matter expert (SME) with regards to V&I systems.
• Is responsible for audit-readiness process/training and supports LATAM V&I GMVC Hub and countries during audit processes.

Required Qualifications, Skills and Experience

• Bachelor’s degree in life sciences, business or health care.
• 5+ years of relevant Medical Affairs experience (e.g., Strategic Support, V&I Operations).
• Advance English
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and MS Office 365 (Teams, SharePoint, etc.)
• Track record as a deadline-oriented self-starter with frequent outreach to teams to maintain project timelines.
• Understanding of the environment, evolution and global nature of Medical Affairs.
• Demonstrated experience in identifying process gaps and building new processes.
• Experience as a member in cross-functional initiatives in a complex matrix.
• Experience working within regulations and compliance requirements.
• A thorough understanding of ethical guidelines relevant to the pharmaceutical industry to ensure compliance with external and internal guidelines and standard operating procedures.

Skills

• Ability to organize, prioritize and work effectively in a constantly changing, ambiguous environment.
• Detail-oriented nature.
• Ability to work effectively in a constantly changing, challenging and ambiguous environment.
• Strong interpersonal, presentation skills, communication, and collaboration skills.
• Strong decision-making, problem-solving and analytical skills and ability to apply practical solutions to complex issues.
• Ability to work independently while escalating risks and issues as appropriate.

Required Skills:

Adaptability, Adaptability, Critical Thinking, Data Analysis, Ethical Standards, Financial Acumen, Goal Setting, Healthcare Education, Liaison Work, Logical Thinking, Managing Ambiguity, Matrix Management, Medical Affairs, Medical Communications, Medical Knowledge, Medical Review, Medical Writing, Pharmaceutical Medical Affairs, Presentation Delivery, Problem Identification, Process Improvements, Professional Integrity, Progress Monitoring, Project Management, Promotional Review {+ 7 more}

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Project Temps (Fixed Term)

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

ma

Job Posting End Date:

09/3/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.