Service Project Manager
Job description
In This Role, Your Responsibilities Will Be:
- Lead complex, high-impact transformation initiatives that advance Services growth, operational excellence, customer experience, and strategic business priorities.
- Translate enterprise strategy into integrated roadmaps, executable plans, measurable business outcomes, and value-realization measures.
- Serve as a strategic partner to executive sponsors, business owners, and functional leaders, providing clear recommendations, decision support, and visibility into performance.
- Lead global, cross-functional teams across Services, Engineering, Product Management, Sales, Marketing, IT, Operations, and Business Units, influencing outcomes without direct authority.
- Establish robust governance, decision-making forums, accountability structures, escalation paths, and executive-level reporting.
- Own the management of scope, investment, resources, schedules, dependencies, risks, issues, and organizational impacts across multiple workstreams.
- Anticipate strategic and execution risks, evaluate trade-offs, challenge assumptions, and drive timely decisions to protect business outcomes.
- Build alignment among senior stakeholders with competing priorities and create clarity in complex, ambiguous, and rapidly changing environments.
- Drive organizational readiness, stakeholder engagement, change management, communications, adoption, and sustainable implementation.
- Ensure initiatives deliver measurable value and transition successfully to business-as-usual operations with clear ownership, documentation, controls, and performance accountability.
- Strengthen project and portfolio management practices by promoting operational rigor, outcome-based management, continuous improvement, and effective leadership practices.
Who You Are
You are a strategic and results-driven leader who translates complex business priorities into clear plans, aligned teams, and measurable outcomes. You bring structure and accountability to ambiguous environments and maintain momentum through challenges, competing priorities, and organizational complexity.
You communicate with clarity, confidence, and purpose, tailoring your approach to executive and technical audiences. You promote transparency, surface risks early, and create the alignment required to successfully lead global, cross-functional transformation initiatives.
You balance strategic thinking with disciplined execution, maintaining focus on business value, stakeholder adoption, and sustainable operational ownership beyond project completion.
For this role, you will need:
- Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred).
- Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
- Proven experience leading cross-functional teams without direct authority.
- Strong understanding of sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).
- Excellent organizational, communication, and collaborator management skills.
- Experience with project management tools and methodologies (Agile, Waterfall, or hybrid).
- Experience using reporting and visualization tools such as Power BI is a plus.
- PMP, PMI-ACP, or similar certification is a plus.
- Willing to work on a 4-1 hybrid model (4 days in the office and 1 at home).
Preferred Qualifications That Set You Apart:
- Excellent organizational, communication, and collaborator management skills.
- Strong leadership presence with the ability to influence without authority across diverse teams.
- Close attention to detail and ability to manage competing priorities under tight deadlines.
- Analytical approach with the ability to assess trade-offs and make data-informed decisions.
- Comfortable navigating ambiguity and driving clarity in complex, cross-functional environments.
- Proactive problem-solver with a continuous improvement approach.
- Culturally aware and effective in a global, matrixed organization.
- Proficient in English; Spanish proficiency strongly preferred.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.