TikTok Shop - Creator Product Operation Manager

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok e-Commerce partnership for the TikTok e-Commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users together.

TikTok is seeking an experienced Project Manager to work in our US e-Commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTok Shop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

Responsibilities

• Be a product operations owner on the TikTok Shop business team by deeply understanding the needs of our TikTok e-Commerce creators and developing a compelling product strategy and roadmap.
• You'll need to find new opportunities that can drive creators making videos, not limited to improving on what we have, but to introduce what we haven't.
• Deeply participate in merchant research, be able to combine feedback and data analysis, understand the business demands of different types of creators, and drive product evolution.
• Continuously improve the Product Operation methodology and develop targeted plans.
• Identify trends in data, plan short- and long-term roadmaps.
• Build alignment across the company on your vision, including with leadership and executives.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent years of experience.
- 3+ years of e-commerce product management or operations experience in either e-commerce, video making, or content making companies.
- Ability to collaborate and build trust with engineers, designers, data science and other cross-functional teammates.
- Ability to think creatively and approach key problems with system-level thinking.
- Ability to independently initiate and drive projects to completion with minimal guidance and speed of execution.
- Ability to communicate concisely and influence outcomes.
- Experience performing product-oriented quantitative analysis.

Preferred Qualifications:

• Experience in e-commerce, tech, or fast-paced digital organizations.
• Familiarity with matrix or global organizational structures.
• Creative thinker and strategist with the ability to develop innovative solutions.