The Identity Security and Abuse Prevention team is seeking a Senior Technology Program Manager to secure hundreds of thousands of workforce users and tens of millions of customer interactions. We own the core authentication, authorization, and account management functions that power essential everyday tooling and security features of Amazon operations. This role is responsible for driving the strategy and delivery of authentication products that span frontend, backend, customer data, and relationship management tools. You will partner with stakeholders across our larger security org, Customer Service, user experience, and engineering to create scalable technology that can flex to meet the demands of our rapidly developing business.

Key job responsibilities
- Manage the lifecycle of complex cross-functional programs with considerable impact.

• Deliver and maintain the overall strategy, driving teams inside and outside of the organization to deliver results.
• Design the next generation of customer service authentication systems, meeting the needs of the future of the business.
• Gain consensus across teams in the security organization and the business. Influencing without authority, always seeking to enable the business securely.
• Provide context for business/technology choices with a lens to long-term value.
• Communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
• Break abstract goals into attainable, measurable work items.

A day in the life
On any day, you monitor progress of cross-organizational programs that include both software development and projects. You’ll meet with Product Managers and engineering teams to drive changes to our roadmaps, making tradeoff decisions and deeply understand their impacts. You’ll engage with business and security leaders, designing new authentication mechanisms to support our customers and customer service agents. You’ll communicate the success of your program to senior security and business leaders. You will be expected to drive large, high visibility, complex programs with multiple stakeholders with minimum supervision, taking programs from inception to completion. This role requires a high degree of comfort engaging leadership.

About the team
Why Customer Service Identity and Access Management (a part of Identity Security and Abuse Prevention)? You will be at the intersection between enabling Amazon scale and raising the security bar that ensures we maintain customer trust. You will get to design and drive the next generation of customer service authorization which will enable the business to realize their vision of a future where Associates can help all customers across all verticals without needing to delay while they wait for access. We are customer obsessed, continuously improving and delivering the authentication, authorization, and account management of hundreds of thousands of workforce users - distributed across hundreds of sites worldwide, internally and externally – as well as tens of millions of customer interactions every year. In CSIAM, we safeguard the personal information of both our workers and customers by validating that people are who they say they are, and that they access the least amount of data necessary in Customer Service systems. In order to make this happen, our team develops the product roadmaps, engineering platforms and systems enabling access that drives efficiency, enforces least privilege and enables our customers and partners to operate securely by default.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 148,700.00 - 201,200.00 USD annually
USA, TX, Austin - 148,700.00 - 201,200.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually