WFM Planning Analyst, ROC WFM

Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.

As a WFM Planning Analyst, you will create efficient, implementable short term staffing plans. You will work closely with business, operations and recruiting teams to ensure that the right actions are taken in short term to meet service levels. You will identify risks and provide mitigation plans. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities. An ideal candidate should have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems, and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.

Key job responsibilities
Responsibilities include, but are not limited to:
1. Timely and accurate delivery of short term plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.
2. Create short term staffing plans and govern the process by coordinating with involved teams like recruitment, training and operations.
3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.
4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA standards.
5. Work in partnership with Operations, Change Management, Recruiting, Training, Finance, and Business Teams to drive the strategic direction of Amazon’s ROC capacity planning (long-term) network strategy.
7. Manage the analysis of daily, weekly, and monthly reporting of key performance indicators of Planning.

Basic qualifications

• 1+ years of tax, finance or a related analytical field experience
• 2+ years of complex Excel VBA macros writing experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Preferred qualifications

• Experience working with Tableau
• Experience using very large datasets

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