Business Unit / Role Specific Info

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

At American Express, we empower technologists to learn, innovate, and make an impact from day one. As an AI Engineer I in Enterprise Technology Services, you’ll join a full-time graduate program and contribute to technology work that helps teams explore, build, test, and responsibly scale AI-enabled solutions.

In this role, you may support work across machine learning, generative AI, intelligent automation, data pipelines, retrieval patterns, model evaluation, LLM integrations, AI agents, agentic workflows, and AI-enabled software features. You’ll collaborate with engineering, product, data, security, risk, and business partners to help deliver enterprise AI solutions responsibly, reliably, and securely.

Responsibilities

Responsibilities & What Type of Work to Expect

• Support the development, testing, and integration of AI / ML models, LLM integrations, intelligent services, or data retrieval pipelines under guidance. 
• Assist with data collection, preprocessing, transformation, and validation to support model training, testing, evaluation, and implementation. 
• Contribute to debugging and improving AI enabled solutions to strengthen performance, reliability, explainability, maintainability, and quality. 
• Support AI capabilities such as model training workflows, inference endpoints, prompt-based interactions, evaluation routines, retrieval patterns, AI agents, or agentic workflows. 
• Collaborate with engineering, product, data, risk, security, and business partners to implement AI-driven solutions aligned to business requirements. 
• Document model parameters, prompts, assumptions, data pipelines, integrations, and technical decisions to support reproducibility and knowledge sharing. 
• Participate in Agile development practices, including sprint planning, stand-ups, demos, retrospectives, code reviews, and team ceremonies. 
• Assist in ensuring AI systems and AI-enabled features align with enterprise expectations for reliability, safety, governance, security, compliance, and appropriate escalation. 

Qualifications

Minimum Qualifications

• Must have earned a Master’s degree in Computer Science, Machine Learning, Data Science, Artificial Intelligence, Computer Engineering, Software Engineering, or another technical field before the full-time start date.
• Knowledge of Python and foundational data processing technologies.
• Foundational understanding of computer science concepts, including data structures, algorithms, object-oriented programming, debugging, testing, and problem solving.
• Foundational understanding of machine learning concepts such as supervised learning, unsupervised learning, model training, evaluation, feature engineering, and experimentation.
• Introductory understanding of modern AI systems, including LLM APIs, prompt-based interactions, retrieval patterns, AI powered tools, or generative AI applications.
• Ability to support AI/ML development, testing, documentation, integration, or data pipeline activities under guidance.
• Awareness of responsible AI expectations, including reliability, safety, governance, security, privacy, compliance, and appropriate escalation when work is unclear or outside standard guidance.
• Strong communication, collaboration, documentation, and learning agility with the ability to work effectively across technical and non-technical teams.
   

Preferred Qualifications

• Master’s degree candidates with an expected graduation date between December 2026 and June 2027. 

• Experience through academic coursework, research, projects, open-source contributions, internships, hackathons, or extracurricular activities using Python, R, Java, JavaScript, or similar technologies.
• Interest in machine learning, generative AI, natural language processing, intelligent automation, data engineering, agentic AI, or AI-enabled software development.
• Familiarity with NLP techniques and model concepts such as fuzzy matching, embeddings, BERT, transformers, LLMs, or other modern language models.
• Exposure to LLM APIs or similar AI models, including prompt engineering, prompt evaluation, tools, function calling, retrieval patterns, or agent workflow concepts.
• Experience or coursework involving machine learning algorithms and applying them to practical or real-world problems.
• Familiarity with APIs, data pipelines, ETL processes, cloud environments, containerized development, model deployment patterns, or monitoring.
• Awareness of CI/CD, version control, testing, code reviews, Agile development, and collaborative software engineering workflows.
• Exposure to version control systems such as Git and collaborative software development workflows.
• Curiosity for AI powered developer tools, responsible AI practices, governance, security, model documentation, and enterprise-scale delivery. 
  
   

Our team reviews applications on a rolling basis. We appreciate your patience while we consider your application and will contact qualified candidates regarding next steps.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.