Role Summary:

This Audit, Exam, and Issue Management Leader (Director – C15) will manage a team to oversee issue management lifecycle governance, remediation oversight, and audit and exam management activities for the USCC Risk and Wealth Risk Segments within Citi’s Independent Risk Management (IRM) Organization. This leader will provide thought leadership to drive strong audits and exams preparation, disciplined responses to deliverables during audits and exams, and well-crafted communications to internal reviewers and external regulators. In addition this role will drive review and challenge of potential issues, remediation strategies and closure readiness to strengthen issue execution quality, reduce re-target and re-open risk, and help prevent unmitigated control gaps. This role will be based in Irving, TX and serve as a leader for the broader IRM Controls community within this location.

Responsibilities:

• Lead issue management governance and oversight for USCC Risk and Wealth Risk Segments, including regulatory, internal audit, 2LOD-sourced, and self-identified issues.
• Manage Risk Segment owned or impacting audits and exams, including end-to-end lifecycle management of internal audits, internal reviews, and partnership with Regulatory Engagement on exams.
• Lead stakeholders across 1LOD and 2LOD linked to our risk segments to promote strong risk and controls environment, proactive self-identification of issues, and audit / exam readiness.
• Oversee remediation quality and sustainability, including evidence, control design, control performance, closure documentation, and readiness for validation.
• Drive consistent review, escalation, governance, and horizontal lessons learned across the issue, audit, and exam management lifecycle.
• Manage a team of professionals supporting issue, audit, and exam management activities, ensuring quality execution and stakeholder coverage.
• Lead risk assessments driven by policy and process changes, ensure impact of changes are addressed and timely executed by stakeholders to mitigate risks and avoid control gaps.

Qualifications:

• 12+ years of experience in financial services, including operational risk, controls, compliance, internal audit functions.
• Deep expertise in Consumer Retail Credit Products and / or Wealth Management related Products.
• Strong knowledge of Retail Credit, Wholesale Credit, Investment related policies, processes, controls, systems, data, and reporting.
• Good understanding of Citi businesses, functions, associated risk profiles, Citi Policies, Standards, Procedures, and their Control Framework.
• Demonstrated ability to challenge and influence senior stakeholders across all three lines of defense.
• Proven executive communication and presentation skills, with the ability to synthesize complex matters and drive sustainable outcomes.
• Proven leadership in complex, matrixed organizations, including the ability to manage a team while driving alignment across senior stakeholder groups.
• Ability to leverage AI and automation to improve execution discipline, analysis, and day-to-day operating efficiency.

Education:

• Bachelor's/University degree, master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$170 000,00 - $300 000,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

sept 19, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.