Tech Supp Professional

Responsibilities

Core Responsibilities:

(Include but not limited to)

• Handle internal and external level customer related issues and concerns 
• Point of escalation for Technical Support Specialist 
• Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
• Record all customer interactions into a CRM (Customer Relationship Management) Database 
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Support the development of internal documentation
• Comprehend and understand technical documents, quick start guides, and special application documentation
• Maintain acceptable call and case evaluation requirement
• Maintain acceptable VOC KPI requirements

Qualifications

Qualifications:

• Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
• Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field.
• Must have installed and programmed relevant products in at least 3 projects.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL 
• Basic understanding of electronics concepts
• Experience with LAN/WAN network technologies
• A+ and/or Network+ certification

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.