Are you an experienced program manager passionate about driving customer-centric operational excellence?

As the Sr , PXT Program Manager, you will define and tackle complex, high-priority initiatives with broad organizational impact. You will define new goals where strategy is not yet clear, and leverage your expertise to help our workforce adapt to significant change. This role requires proactively identifying service delivery gaps and developing solutions or effectively influencing others to resolve issues. The goal is to raise the bar on employee experience while optimizing the cost of providing PXT services. You will drive operational and experience-forward efficiencies, and establish best practices for the organization.

Key job responsibilities
Effectively align team to the right priorities to execute cyclical and strategic initiatives. Identify tradeoffs and resourcing needs to support the business at scale.

Enable your team to build innovative, scalable talent management mechanisms to grow and retain critical talent, including rotating leaders into hard-to-fill critical, global roles.

Recognize where there may be gaps between global and business-specific needs. Creatively find solutions to fill these gaps, where appropriate. Influence the central teams by advocating for change and sharing best practices.

Partner closely with our Analytics team to identify opportunities for integration points and address specific talent needs using talent data and themes.

Leverage generative AI technology to drive measurable outcomes and business insights from data sets.

Continually evaluate solutions for quality, business impact, scalability and sustainability. Conduct post launch evaluations to understand successes and improvement opportunities while establishing methods for sustained adoption.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• 10+ years of HR or business function experience
• Bachelor's degree in relevant field, or 3+ years of program or project management experience

Preferred qualifications

- Experience making business recommendations and influencing stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 149,800.00 - 202,600.00 USD annually