Responsibilities

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.
• Provide administrative support to the Commercial team, including preparing contracts, proposals, and sales presentations.
• Generate and develop sales leads and contact potential clients to build business relationships. 
• Assist in the coordination of sales events, including trade shows, client meetings, and promotional events.
• Maintain accurate and up-to-date client databases and sales records.
• Respond to client inquiries and assist with booking reservations and event arrangements.
• Coordinate site inspection for potential clients and assist with venue tours as needed.
• Collaborate with other departments, including catering, banquets, and rooms division, to ensure seamless execution of events and bookings.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Assist with the creation and distribution of marketing materials, including brochures, flyers, and promotional packages.
• Conduct research on market trends, competitors, and industry developments to support sales initiatives.
• Prepare and distribute sales reports and performance metrics to track progress towards goals.
• Assist in the development and implementation of sales strategies to drive revenue growth and meet targets.

• Maintain a good working relationship with other departments, team member, and guests.

   

   

• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Produce accurate and timely reports that meet the needs of the commercial team to include the reporting of appointments, calls made and business leads.
• Coordinate with the Teams for any assistance. 
• Provide support to the Commercial Team as needed.
• Ensure cleanliness of the heart of Sales is maintained, desk is always kept tidy and organized.
• Adhere to the hotel’s security and emergency policies and procedures.

Perform any other duties assigned to you by your supervisor or Commercial Manager

Qualifications

A Commercial Coordinator at Hilton Garden Inn is always working on behalf of our Guests and working with other Team Members to deliver outstanding results for the hotel. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for the hospitality industry with a demonstrated eagerness to exceed guest expectations.
• Fluent command of English, both written and spoken to meet business needs. 
• Manage multiple projects.
• Ability to manage time, resources, and personnel effectively and productively.
• Strong inter-personality skills and result oriented, open to feedback with flexibility.
• Ability to work independently and self-motivated to achieve result.
• Knowledge of various computer programs, such as Word and Excel.