Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Plan and execute the removal, modification, rework, and installation of package controls and package systems to upgrade industrial gas turbine packages to customer specifications and schedule requirements. Applies knowledge in related turbo-machinery fields, conforms to all EHSS (Environment, Health, Safety & Security), quality, electrical, and Solar standards during performance of duties.

Responsibilities

•    Use work permit program understanding and compliance to execute job responsibilities. Participate in general safety meetings/briefings and submit safety suggestions identified as appropriate.

•    Plan, execute, and/or assist in the removal of obsolete material including control system, inter-connect wiring, package system components, cold loop checks prior to demobilizing and conduit/cable tray & tubing per project specifications.

•    Install and/or assist in the placement of the new control console. Plan, develop, and execute the layout for all new package system components, replacement and/or modification of all conduit/cable tray & tubing necessary to accommodate the new controls, components, and package systems per design specifications.

•    Rewire package junction box(s), new components, and package inter-connect wiring per engineering specifications.

•   Provide leadership and customer support on projects of lower complexity and support technical &

administrative development of less experienced field technicians.

Skill Descriptors

S

ervice Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

•   Provides a quality of service that customers describe as excellent.

•   Resolves common customer problems.

•   Responds to unexpected customer requests with a sense of urgency and positive action.

•   Provides direct service to internal or external customers.

•   Documents customer complaints in a timely manner.

I

nitiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Level Working Knowledge:

•   Identifies and exploits own strengths; minimizes limitations.

•   Provides appropriate degrees of attention to both personal and professional priorities.

•   Explains how own motivation relates to the workplace.

•   Utilizes available tools or approaches for increasing knowledge of self-motivation.

•   Learns and uses resources the organization has to assess and enhance team motivation.

Problem Solving:

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

•   Identifies and documents specific problems and resolution alternatives.

•   Examines a specific problem and understands the perspective of each involved stakeholder.

•   Develops alternative techniques for assessing accuracy and relevance of information.

•   Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

•   Uses fact-finding techniques and diagnostic tools to identify problems.

T

echnical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Working Knowledge:

•    Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.

•    Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.

•    Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.

•    Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.

•   Helps others solve technical or procedural problems or issues.

Power Generation:

Knowledge of working principles, methods, equipment and processes of power generation;

ability to apply the knowledge appropriately within the power supply sector.

Level Basic Understanding:

•   Explains the roles and responsibilities of power generation within the electric power industry.

•   Identifies the features and properties of the power generation sector.

•   Describes the working principles of turbines and power generators.

•   Documents relevant laws and regulations within the power generation sector.

S

afety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.

Level Working Knowledge:

•   Describes own experience working with safety practices and equipment.

•   Discusses procedures for identifying and reporting safety violations and accidents.

•   Relates incidents with product-specific hazards and associated first aid response.

•   Identifies training and documentation on safety and injury prevention procedures.

•   Identifies personal protective equipment required or recommended for manufacturing staff.

Oil and Gas Equipment:

Knowledge of various types of equipment used in the oil and gas industry and the systems and processes involved in the exploration, production, and refining of oil and gas; ability to operate, maintain, troubleshoot, and repair equipment used in the oil and gas industry.

Level Basic Understanding:

•    Demonstrates an understanding of basic principles of pumps, compressors, and other equipment used in the oil and gas industry.

•    Understands the purpose and function of common oil and gas equipment, such as separators, heat exchangers, and valves.

•   Describes common types of oil and gas equipment and explains their basic operation.

•   Explains basic principles of hydraulic and pneumatic systems used in oil and gas equipment.

Tr

oubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Level Basic Understanding:

•   Explains where to locate basic help facilities and troubleshooting guides.

•   Discusses basic concepts behind a systematic approach to solving technical problems.

•   Identifies available resources and support systems for troubleshooting.

•   Describes problem identification, reporting and escalation procedures.

T

his Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Visa Sponsorship is not available for this position.

Posting Dates:

August 13, 2026 - September 12, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.