At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating a positive employee experience and offering the best HR advice on people matters. They operate independently and are seen as subject matter experts, having deep knowledge in local programs, processes, and policies. They offer strong, credible and compelling advice to business leaders on how to manage their team. They are committed to collaboration with multiple HR Business Partners and HR Centers of Excellence like Benefits, Compensation and Employee Relations who support our employees in across the region.

Key job responsibilities
Managers collaborate using different communication channels with the HR Regional Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Regional Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders.
• Performance Management: Work with people managers through performance management cases. Analyze data and trends on Employee Relations and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues.
• Employee Relations: Support relevant ER processes, including disciplinary & performance improvement programs. Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries. Manage ER cases, in coordination with the Employee Relations and Legal Teams.
• People Development: Enable the success of new & experienced managers by leveraging, delivering and improving existing training content and collaborating with the central Talent Development teams to anticipate and address emerging needs. Support managers and employees in identifying training opportunities to further develop functional and managerial skills. Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives.
• HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
• Change Management: Manage employees’ programs and support managers and HR leaders to drive improvements in employee experience. Provide support to HR Business Partners and the business on change initiatives

A day in the life
This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to standardize best practices across India, due to our extensive insights across business lines.

Basic qualifications

• Master's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
• 3+ years of human resource business partner or blend of operations and HR experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network
• Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
• Experience using strong customer service, communication, and interpersonal skills
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks

Preferred qualifications

• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience with learning assessments/analytics and the ability to influence others through data-driven recommendations
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.