We're building the next generation of Alexa. Our team is developing the software systems and customer experiences that power Alexa across Amazon's family of devices, enabling customers to interact with an AI-powered assistant that is more capable, more conversational, and more personal than ever before.

Alexa Endpoints sits at the heart of this transformation, the layer that brings the next-generation Alexa to life on the devices customers use every day. We work directly at the intersection of AI technology and the Alexa app, building the systems that connect Alexa's intelligence to the hardware in customers' homes.

More specifically, this role is on a team building the software and customer experiences that interface with the Alexa App to launch the next-generation of Alexa devices. The team owns critical systems that bridge Alexa's cloud and on-device capabilities, working closely with device, hardware, and software teams to deliver a seamless, world-class experience. This team is considered strategic and has visibility with leadership at the highest levels.

We're looking for the best and brightest across Amazon to help us realize and deliver this vision to our customers right away.

The role offers a chance to build and launch device-powered AI experiences from the ground up, and work closely with an exceptional group of product, engineering, hardware, and science leaders to shape the future of Alexa.

Key job responsibilities

• Influence the strategic direction and vision of the organization through an understanding of the intersection of business/customer needs and how these intersect with technical capabilities and opportunities across Alexa's cloud and device software.
• Provide technical leadership, vision and career guidance to team members.
• Create a culture of pride in engineering and operational excellence and drive best practices within teams and across the organization.
• Be strategic about defining and building an engineering culture that takes ownership and delivers high performance engineering solutions.
• Work closely with technical (engineering and science) teams, hardware/device teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.
• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints — especially across the software/device boundary.

A day in the life
This Software Development Manager will:
- Manage a highly talented team of SDEs on the Alexa Endpoints team, building scalable software systems and customer experiences that interface with the Alexa App to launch the next-generation of Alexa devices. The role involves interacting with product, program, engineering, science, hardware/device, and other Alexa and broader Amazon teams to clarify requirements and build execution plans for the team.
- Define tactical actions to unblock the team and lay out a strategic quarter- or year-long vision for the team to improve its efficiency and deliver a better next-generation Alexa experience for Amazon's customers.

Basic qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 212,700.00 - 287,700.00 USD annually