Endpoint Systems Administrator
Job description
Under the direction of the Director of Infrastructure, the Endpoint Systems Administrator supports the day-to-day administration, deployment, security, software integration, print services, and lifecycle management of the college’s endpoint systems infrastructure. This position manages and supports Windows, macOS, Apple iPads, student rental devices, laptops, desktops, tablets, and select mobile devices across the organization. The role requires a solid understanding of mobile device management, endpoint management platforms, and printer server administration, including Microsoft Intune, SCCM, JAMF, Apple School Manager, and print management services. The position will install, configure, test, maintain, and monitor operating systems, application software, third-party software integrations, printer servers, device configurations, and system management tools while ensuring high levels of client systems availability, security, and reliability.
Responsibilities:
- Configuration, implementation, and management of imaging systems.
- Configuration, implementation, and management of application deployment systems.
- Deployment of desktop images and configurations to computers efficiently.
- Configuration and implementation of patch management systems for Windows and Apple devices, laptops, tablets, and other mobile devices.
- Manage mobile device management and endpoint management platforms, including Microsoft Intune, SCCM, JAMF, and Apple School Manager.
- Manage and maintain Windows devices, Macs, Apple iPads, student rental equipment, laptops, desktops, tablets, and supported mobile devices throughout their lifecycle.
- Develop software imaging methods for Tier 2 onsite technicians to deploy to endpoint devices.
- Troubleshooting software and hardware issues.
- Develop and implement a software update schedule for technicians to follow.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Support third-party software integrations, licensing, deployment, configuration, and troubleshooting for academic and operational applications, including Maple licensing, A-Tech Automotive software, testing center software, and similar campus technology platforms.
- Administer printer servers and print management services, including printer deployment, queue management, driver management, troubleshooting, access control, and coordination with vendors or technicians to resolve printing issues.
- Communicate with technicians to identify and explain solutions.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Write, test, document, and maintain PowerShell and Linux scripts to improve system efficiency, automate endpoint tasks, and reduce manual intervention while following change-control and validation practices.
- Provide 2nd and 3rd level support.
- Liaise with vendors and other IT personnel for problem resolution.
- Evaluate and recommend new hardware and software.
Knowledge, Skills, & Abilities:
- Excellent written and verbal customer service and communication skills.
- Oriented in business processes & best practices.
- Ability to explain and train in non-technical terms.
- Proven success working in a collaborative setting.
- Must be able to work in a fast-paced environment.
- Ability to continually multi-task and remain well organized.
- Must demonstrate exceptional attention to detail, especially when creating, testing, and deploying scripts, policies, and device configurations that could impact users, devices, or production systems if coded or applied incorrectly.
Qualifications & Requirements:
Preferred:
What You Can Expect from Us At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career. Our employees enjoy: Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients. A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family. A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites. Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands. A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone. At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying. About CampusWorks Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results. Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential Friendly Note to External Agencies: At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission. CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Notice to all Applicants: Please click on the links below for more information on these important topics: - Know Your Rights: Workplace Discrimination is Illegal - Employee Polygraph Protection Act - Your Employee Rights Under the Family and Medical Leave Act (FMLA) - E-Verify Participation - Right to Work