GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Location:

Work will be done remotely, but staff may be asked to travel to connect with IAA for resources (less than 5% travel expected)

About this role

The Internal Audit Field Officer (IA FO) is a member of the Recipient Safeguarding and Advocacy team. Their role is to ensure eligible recipients are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.

The IA FO will be responsible for conducting recipient surveys and associated processes to identify and mitigate risks, investigate cases of potential fraud or recipient harm, and provide recommendations to resolve cases. Part of the IA FO’s responsibility includes supporting the Community Engagement Manager in field risk assessment, recipient protection, and community mobilization and engagement.

This role will require sharp judgment on operational issues and challenges, a strong work ethic, strong communication skills, and a strong commitment to GiveDirectly's values, mission and model.

The Recipient Safeguarding and Advocacy team is strictly firewalled from GiveDirectly’s operations team. By joining as an Internal Audit Coordinator, you must agree to do your work with a high degree of confidentiality and anonymity.

Reports to:

Internal Audit Manager

Level

: Coordinator

Travel Requirement:

No travel requirement for this role

What you’ll do:

Recipient surveys (50%)

• Conduct remote surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, impersonation, etc.)
• Utilize AidKit, Zendesk, and other internal software to track incidents, leaving internal notes for the country management and/or operations team to review and action.
• Report any discovered cases and follow up with briefs to the Internal Audit Manager regularly
• Collaborate with the IA Manager to review and successfully draft the recipient Internal Audit follow-up survey
• Analyze the functionality of the surveys with recommendations to tailor to fit each program individually
• Track monthly survey responses from applicants by utilizing the internal software to report on KPIs and specific metrics.
• Identify and/or surface adverse event trends resulting from recipient survey responses to

Reports and documentations (40%)

• Collect all possible complaints and respond within a reasonable time frame.
• Escalate information and report difficult cases to the supervisor based on established escalation protocols
• Brief the manager on the day’s outcome and help them in the management of next steps
• Produce weekly reports of cases, observations, and outcomes, and share these with the manager
• Take a lead in real-time case notes updates and tracking for resolution and recipient redress.

Other tasks and responsibilities (10%)

• Supporting the IA Manager in the day-to-day of field operations, including work planning, risk assessment, Community mobilization, and sensitization, recipient protection.
• Research and utilize social media to investigate flagged online imposters and scammers who intend to defraud GD applicants and programs
• Other responsibilities as assigned by manager
• Collaborate with the operations team to address escalated cases

What you’ll bring:

• Proficiency in English language and fluency in written and spoken Spanish and/or Arabic is required. Additional fluency in French or Portuguese is a plus.
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – Coordinators will be the face of our program for recipients and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients
• Strong active listening and investigative interview skills, promoting collaborative communication with the recipient
• Great communication skills – Coordinators will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount.
• 2+ years working with vulnerable communities
• Technological literacy – Coordinators will use a smartphone, tablet, or computer to accurately record recipient details in survey forms.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Strong interest in advancing the distinctive values and mission of GiveDirectly

We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.

• The United States base pay for this role is $32/hr
• We expect Coordinators to work approximately 20-29/week, although the hours can vary.

All Field Officers will attend (paid) training sessions, and will use a GiveDirectly-issued smartphone, tablet, or computer for data collection.

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off
• Allowances for desk set-up and learning and development

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to "Know Your Rights" as an applicant.

Commitment to Safeguarding

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.

**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

Reasonable Accommodations

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!

Referrals

Know the right person for this role? Please consider referring them. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!