At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Broadband Sr Operational Insights Analyst is responsible for supporting the Operations organization's continuous improvement initiatives utilizing a broad range of data sources, analytical methods, and business approaches to deliver actionable recommendations to executive sponsors. A Senior Analyst Operations Insights is a seasoned, experienced professional with a full understanding of area of Operations, Customer Service, Marketing, Finance and adjacent areas. Resolves a wide range of issues in creative ways.   Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Normally receives little instruction on day-to-day work, general instructions on new assignments. Provides analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Develop relationships with partners, reviewing contractual agreements, defining the metrics needed and building dashboards to support. Additionally, owning settlements process for partners in partnership with finance. Identify operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement.

This is a hybrid role requiring a minimum of 3 days per week in office.

Job Responsibilities:

• Query data from relational databases (Snowflake, Databricks). Demonstrate strong competency and comfort working with and analyzing large sets of data.
• Perform data validation and data cleansing
• Perform data mining, analysis and modeling to drive business insights
• Develop presentations to show complex and customized analytical findings
• Provide ongoing operational support & execute reporting on metrics based on contractual agreements
• Own settlement process with partners in conjunction with finance
• Also responsible for other duties/projects as assigned by business management as needed

Knowledge, Skills, and Abilities

• SQL – demonstrated experience writing complex queries to extract, manipulate, validate, and analyze large datasets to support business decisions and operational insights
• Database – direct experience working with relational databases and cloud data platforms, including Snowflake and Databricks, with a strong understanding of database structures, data relationships, and querying techniques
• Data Analysis – integrate and analyze information from multiple databases and disparate data sources, identifying trends, anomalies, relationships, and opportunities for operational improvement
• Data Validation – perform data validation, cleansing, reconciliation, and quality assurance to ensure accuracy and reliability of reporting, dashboards, financial settlements, and business analyses
• Communication – ability to translate complex data and analytical findings into clear, concise, and actionable business recommendations; skilled in developing executive-ready presentations, dashboards, and data-driven narratives that clearly communicate key findings, business impacts, risks, and recommended actions
• Collaboration – strong cross-functional collaboration and stakeholder management skills, with experience gathering requirements, defining metrics, aligning on business objectives, and influencing decisions through data and insights; communicate effectively with technical and non-technical audiences, including Operations, Finance, Marketing, Customer Service, external partners, and executive leadership

Qualifications:

• Bachelor's Degree plus 3 years of related work experience, or advanced degree with 1 year of related work experience, or combination of education and experience deemed equivalent. Acceptable areas of study include Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field.
• 4+ years related analyst work experience.
• At least 18 years of age
• Legally authorized to work in the United States

Total Target Cash Earnings Opportunity: $86,480 - $156,055

National Base Pay Range: $75,200 - $135,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ373821&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.