At Amazon, we're working to be the most customer-centric company on earth. This includes delivering innovative HR experiences for our employees. To get there, we need exceptionally talented, bright, and driven people. The Employee Services Technology (ES Tech) is growing rapidly and is looking for a talented Principal Technical Program Manager to create massive scale and new solutions that our customers need to be successful. You will be responsible to drive the Amazon Subsidary HR experiences worldwide and transform the way HR services are delivered across PXT. We are looking for candidates who want to invent the future for HR engagement.

As a Principal Technical Program Manager, you will work across projects with multiple teams, as well as help with establishing your team’s processes sustaining multiple parallel projects. If you're excited about building services on the innovative edge, then join us in making the most successful HR support engagement experience on the planet!

A successful Principal Technical Program Manager should be highly autonomous with strong problem-solving skills. They should have the ability to analyze quantitatively, scope technical requirements, and effectively execute to deliver the best customer experience. You would also visit Amazon Subsidary sites, interact with HRs and employees and influence product development. If you love to build customer obsessed large-scale innovative software products – then come join us!

Key job responsibilities

• Define business and technical requirements with internal teams.
• Clarify ambiguities, define delivery scope, timeline, roadmap, and milestones clearly and properly.
• Estimate project impact and delivery effort. Make appropriate trade-offs to optimize return-on-investment and make the best use of resources.
• Coordinate with cross-functional teams (e.g., business leaders, engineering, security and compliance, privacy, operations, product management, etc.). Manage the delivery timeline and drive the development progress.
• Communicate project status to a broad audience including senior management.
• Proactively identify risks, bottlenecks, and roadblocks. Initiate technical deep dives and/or organize working sessions to solve problems and mitigate risks.
• Develop and promote best practices.
• Drive engineering operational excellence best practice and metrics.

A day in the life

• Work closely with technical leaders and product managers to compose and influence the product vision, roadmap, org goals, planning, and backlog prioritization
• Lead high-visibility, cross-team initiatives including scoping, requirement gathering, technical design, implementation, and launch phases. This includes evaluating and recommending technical solutions to meet customer requirements, ensuring long-term scalability, and meeting project timelines
• Identify system and process deficiencies and lead the charge to drive meaningful change. This includes writing effective narratives and presenting them to Directors and VP's
• Engage with sister HR teams to proactively identify integration points within HR support products like HRSC.
• Be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
• Help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood/documented, ineffective cross-team collaboration, inadequate system design, insufficient testing/gaps in QA, etc.)
• Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings
• Collaborate with some of the best engineers in the industry
• Contribute to delivering highly available, performant, and secure microservices at Amazon scale

About the team
We provide services for more than 1.5MM employees across 65 countries with diverse expectations, regulations and compliance needs. We want to train our systems to be more empathetic, anticipatory and flexible to cater to them. With this team, you will:

• Leverage leading-edge technology to change the face of organizational management
• Build solutions that reach HR partners all over the world and both for corp and hourly employees, providing them with a world class engagement in whatever their HR support needs are
• Have the opportunity to build something from scratch using generative AI and influence the way HR support is delivered.
• Work closely with the leadership to implement experiences that will truly make Amazon earth's best employer
• Identify current gaps in knowing pain points and leverage technology to bridge it.
• Build solutions that alleviate pain points.
• Anticipate and automate the needs for the employees to make their everyday better.

Basic qualifications

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience managing efforts in Unix/Linux environments, distributed systems or developing large-scale web applications

Preferred qualifications

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Knowledge of the AWS product suite
• Knowledge of data center infrastructure design, operations, or delivery
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience with Agile or other program management methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 177,000.00 - 239,400.00 USD annually