Nights Guest Operations Supervisor
Job description
Exceptional Hospitality Starts with You
As a Night Guest Operations Supervisor at Hampton By Hilton Bristol Airport, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Competitive pay – Competitive Salary, with opportunities to grow your career with Hilton.
- Travel and food discounts: - discounted hotel nights plus 50% off F&B
- Team Member Referral Program
- Free Car Park
- Free bus fares to and from the city centre (A1, A3 & A4)
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted meals on duty
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniforms and laundry services available, depending on the role
- Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development: programmes designed to support your career and achieve your goals
Responsibilities
Here's what you'll do during a typical day:
- Oversee guest services operations: Supervise Night operations of all guest services functions, including restaurant, bar and front office operations to ensure a seamless guest experience
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.