Administrative Assistant II, Adult Sickle Cell Program - Hematology & Medical Oncology

The Administrative Assistant (AA) II for the Adult Sickle Cell Program reports to the Benign Hematology Administrative Manager. The Administrative Assistant II will work closely with the advanced practice provider (APP) team to coordinate administrative activities relating to patient care. Duties will include assisting with scheduling appointments, fielding medication refill requests, obtaining authorization for sickle cell treatments including on-site infusions and the prescribing of specialty medications, as well as the increased use of electronic consults.

Responsibilities

• Provide administrative support to the Medical Director and the advanced practice providers (APP) of the Sickle Cell Program. 
• Track the treatment plan of patients by maintaining detailed spreadsheets and/or databases.
• Working with the Ruttenberg management team, assist with the scheduling of patient infusions and ensure that they are within the established treatment timeframe.
• Working with the finance/billing team, assist with appropriate authorization and approvals for patient infusions.
• Assist with the prescription of medications. This includes fielding phone calls from patients for refill requests, working with specialty pharmacies to submit requested documentation as necessary, and scheduling peer-to-peer appointments as needed. 
• When needed, intervene with insurance companies to facilitate authorizations. 
• Insure that AMION is updated for inpatient coverage. 
• Assist with scheduling ambulatory appointments in the Ruttenberg Treatment Center and The Center for Advanced Medicine. 
• Prepare travel reimbursements and expense reports. 
• Serve as a liaison with other departments or external parties as necessary to accomplish objectives and or complete projects or assignments. 
• Screen and prioritize incoming email/mail for needed action and follow up. Respond to email/mail where appropriate or distributes email/mail requiring attention to appropriate individual(s). 
• Screen telephone calls, answer inquiries or direct caller to the appropriate individual for further information and/or resolution. 
• Perform other related duties as assigned.
   

Qualifications

• Associates degree or equivalent combination of experience (Bachelors preferred).
• 4+ years related administrative or business experience
• Prior experience in an academic or healthcare environment preferred
• Prior experience with use of Excel and/or data analysis preferred
• Ability to work proactively and independently as necessary with minimal supervision preferred
• Demonstrated strong written and oral communication skills preferred
• Knowledge of Microsoft Teams, Word, Outlook, Zoom preferred

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

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The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.