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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Location: San Francisco, CA

The Investigations Analyst is part of our Global Safety & Security (GS&S) Corporate Investigations team. GS&S Investigations partners with Investigations Leadership, Employee Success, Employee Relations, Legal, and Global Ethics & Integrity to support fact-finding research across a broad range of internal case types, working cross-functionally to gather intelligence, and deliver thorough, objective findings that protect Salesforce's people, assets, and integrity.

We are looking for an Investigations Analyst to support a caseload of internal investigations end to end. In this role, you will conduct fact-finding on sensitive matters, document your findings clearly, and partner closely with the Director of Investigations to reduce risk and reinforce trust.

What You'll Actually Be Doing

• Supports internal investigations from intake through closure — researching matters such as expense policy violations, theft, Code of Conduct violations, and other referred misconduct — following established investigative procedures.
• Document findings in formal investigation summaries, capturing timelines, evidence, and supporting research for each case.
• Partner with Employee Relations, Employee Success, Legal, and other business units on case intake and research.
• Track and manage caseload in the case management system, ensuring accurate classification and timely resolution.
• Identify and analyze trends across cases and contribute to risk reduction and awareness efforts.
• Create reporting and manage dashboard metrics for delivery to leadership and business partners.

You're Our Person If...

• You have 2+ years of analyst experience in corporate investigations, employee relations, security, law enforcement, or a related field.
• You have strong written communication skills and can produce clear, factual, well-organized investigative summaries.
• You exercise sound judgment and discretion when handling highly sensitive and confidential information.
• You can manage a caseload independently while consistently meeting deadlines.
• You collaborate effectively with Legal, Employee Relations, Employee Success, and other partners across the business.
• You are able to handle urgent requests and toggle from tactical to strategic initiatives at short notice.

Even Better If...

• You have experience with case management tools.
• You're familiar with workplace investigations, expense policy, or insider threat concepts.
• You have experience conducting open-source research as part of an investigation.
• You have a bachelor's degree or equivalent (preferred, not required).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.