Under the supervision of the Clinical Supervisor of the Margot Mission Team, the Social Work Associate (SWA) works with formerly homeless individuals with mentally illness, chronic physical health issues, and/or substance abusing clients to prevent homelessness and link to appropriate outpatient services. The SWA will carry a caseload of residents from 1321 Mission and provide individual treatment including case management services, crisis intervention and 5150 assessments, substance abuse treatment, and psycho education, group treatment, community events; intake, assessment, service planning and consultation.  The SWA will coordinate closely with property management staff from DISH, support service partners, Compass and Margot Team members to develop successful treatment strategies; advocacy and coordination with other agencies, families and clients; track client contacts in One System documentation, assessments, referrals and linkage; coordinate closely with hospitals and clinic medical providers and the candidate will also perform other duties as assigned. Patients typically require routine assistance, individualized treatment approach and support from a community of providers. Primary emphasis on treatment and attempt where possible to help client achieve maximum independence in the community and maximize housing retention with the use of a combination of clinical case management and advocacy. The incumbent must foster and embrace the UCSF PRIDE values and work from a clinical approach and professional orientation committed to anti-racism, equity and inclusion.

DEPARTMENT DESCRIPTION:

The Division of Citywide Case Management Programs provides comprehensive outpatient treatment to San Franciscans suffering from severe mental illness, often complicated by substance abuse and/or chronic medical conditions. The mission of the division is to help clients recover prior functioning, while reducing reliance on acute services, and facilitate transitions from ZFGH psychiatric inpatient, jails, or other institutions to the community.

The Margot Team provides mental health treatment, housing advocacy, substance abuse treatment, crisis intervention, and case management services to 120 formerly homeless clients residing in permanent, supportive housing site at 1321 Mission St, subsidized through the Dept of Homelessness and Supportive Housing,  The programs mission is to help residents maintain housing and support their recovery with comprehensive clinical and case management services along with building community and fostering partnerships with property management and other supportive services providers on-site. Funding comes from the SF Department of Public Health, Human Services Agency. The incumbent needs to work collaboratively with core partners, DISH and Compass as well as community agencies and partners to ensure that tenant’s right and responsibilities are attended to, while treatment and case management needs are addressed.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

%

of time

Essential Function (Yes/No

)

Key Responsibilities

(To be completed by Supervisor)

65

YES

 Service Provision

Provides ongoing mental health services, including psychotherapy (Individual, Group and Family), crisis intervention, clinical case management, and intensive outreach and engagement to a caseload of formerly homeless clients living in the 1321 Mission St apts, a permanent supportive housing site. Help client stabilize, maintain housing and link to longer-term ongoing mental health, substance abuse, medical services and other programs. Make clinically appropriate discharge plans and terminations.

20%

Yes

Intake, Assessment, Service Planning & Consultation

Coordinate services closely with DISH property management staff and the 1321 Mission St Team to develop successful treatment strategies. Treatment advocacy and coordination with other agencies, families and clients. Performs assessments, facilitates linkage to ongoing care and provides 5150/Crisis intervention services as needed. Screens referrals for meeting program criteria. Conducts intake of new clients, including assessment, community functioning, and service needs, when appropriate. This entails assessment of presenting problems, obtaining psychosocial history, conducting a mental status examination, and diagnosing (DSM V). Responds to unscheduled “walk in” clients, utilizing crisis intervention techniques and providing 5150 services as needed. Acts as liaison to inpatient units to facilitate referrals and service treatment.

15%

Yes

Documentation and Administration

Track client contacts, assessments, referrals and eviction. Utilize Medi-Cal billing for services. Maintains client records according to City and County and Medi-Cal requirements. Records data in client’s charts. Meet program productivity standards—averaging 80 hours per month for line-staff. Assists in processing quality improvement requests. Completes service sheets and other documentation of services in a timely fashion.  Attend staff and other assigned meetings, and participates in training sessions (e.g., In-services, grand rounds). Identifies program problems and makes recommendations to supervisory and administrative staff. Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• Possession of a Bachelor's degree in Social Work from a program approved by the Council on Social Work Education, and two years of experience; or an equivalent combination of education and experience if a bachelor’s degree is not possessed; and knowledge and abilities essential to the successful performance of the duties assigned to the position.
• Spanish language fluency adequate to provide therapy and clinical services to clients in this language.
• Knowledge of psychiatric service operations and ability to apply concepts in an acute care setting.
• Strong interpersonal skills and experience working with populations that is diverse in gender, sexual orientation, and ethnicity. 
• Ability to work cooperatively and communicate effectively with others.  Ability to work in a high stress, high volume area and work well under pressure and with deadlines.  Ability to follow oral and written instructions accurately; detail oriented. Able to efficiently prepare written summaries of activities, set priorities and complete reports within required time frames.  Knowledge of medical and/or psychiatric terminology.
• Two years working with severely mentally ill adults, the homeless and dual diagnosed populations.
• The ability to do outreach to client units and in the community at inpatient hospitals and other community locations. 
• Ability to work with clients and program staff from diverse cultural and social class backgrounds
• Ability to ensure patient care service standards are consistently met; assist staff with managing challenging patient interactions with sensitivity and skill.
• One year experience doing community-based case management and the ability to do outreach and crisis intervention to resident in their units.

PREFERRED:

• Demonstrated ability to work within multidisciplinary team to support clients
• Experience with case management documentation
• Experience with SF ONE System
• Commitment to social justice & anti-racism
• Prior related experience in the homelessness response system of SF
• Demonstrated understanding of Harm Reduction, The Recovery Model and Housing First Model

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html