Customer Care Professional T2-II

Global New Accounts team catering to Australia & New Zealand market which includes analyzing and processing of new card applications end to end. This is a voice process.

Responsibilities

• Managing and processing New Consumer Client and Card Member applications for ANZ market.
• Servicing Clients through Emails or Outbound/Inbound Calls
• Ensure established compliance measures are met when completing set up and maintenance of accounts.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Manage the “end to end” journey of a consumer setup and Card Member.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Qualifications

Minimum Qualifications:

• Graduate
• International Customer service voice experience
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
• Enterprise Leadership Behaviors
•  Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 
• Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
• Proven negotiation/problem solving skills with internal and external clients.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
• Must possess strong planning and organizational skills.

Preferred Qualifications:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end. 

Shift - 1.30AM to 3.30PM Window

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.