Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com. Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services – gaining access to a global computing infrastructure that is the backbone of Amazon.com’s multi-billion-dollar retail business. Today, AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers millions of active monthly customers from start-ups to multi-national corporations to governments.

At Amazon, we are committed to being Earth’s Best Employer and the most customer-centric company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) – and you would play a key role in that journey! Our HR Partners care deeply about the employee experience and support builders and managers to focus on people through engagement, technology, and innovation.

The HR Partner role in our Builder Experience Team (BeXT) focuses on the Builder experience. You will be working with business teams and other cross-functional HR teams in driving and deploying strategies. Great opportunity for a highly motivated, self-directed individual to gain valuable HR experience in a fast-paced, dynamic, globally scaling organization - and have fun doing it as an Amazonian!

Key job responsibilities

• Consult, coach, develop, and support leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and Employee Relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
• Equitably exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization ranging from Builders to senior leaders.
• Conduct difficult workplace investigations in collaboration with Builder Relations.
• Coach HR new hires, mentor HR professionals, engaged in global projects and contribute to regional programs.

A day in the life

• Application of HR fundamentals.
• Problem solving and influencing in diverse populations.
• Working in a rapid and complex changing environment driven by continuous innovation.
• Influence change and foster an environment of inclusion for our Builders.
• Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the Builder experience.

About the team
BeXT delivers personalized people-support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and line HR teams to innovate, implement, and deploy HR strategies from customer service, talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to AWS flywheel(s) or region(s) calling on HR expertise and empathy.

Basic qualifications

• Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
• 5+ years of human resources, or 5+ years of human resource generalist experience

Preferred qualifications

• Experience consulting with senior leadership and executives in a fast-paced environment
• Experience in employee relations, labor relations, or labor/employment law
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience working with and protecting confidential and sensitive HR information
• Experience managing multiple projects, prioritizing, planning, and managing time
• Bachelor's degree in business, HR, or a related field, or 5+ years of human resources experience and High school or equivalent
• Experience working with teams across APAC region
• Strong analytical skills with attention to detail and ability to translate data into actionable insights
• Intellectual curiosity; brings insight and fresh thinking to the team and business
• Demonstrated empathy in navigating complex people situations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.