The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

As a Customer Success Manager here at Honeywell, you will play a pivotal role in ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will be responsible for building strong relationships with customers, driving adoption, retention, and expansion, and acting as a trusted advisor to understand and address their business needs.

In this role, you will impact customer satisfaction and loyalty, contributing directly to the company’s growth and success by fostering long-term customer relationships and ensuring a seamless customer experience.

Purpose of the Job

• This role is responsible for delivering network and cybersecurity engineering activities across industrial projects, from network architecture, device configuration, and system integration to security hardening, risk assessment, and compliance with applicable cybersecurity standards. The position supports reliable and secure system performance throughout design, implementation, testing, commissioning, and customer handover.
• The role interfaces directly with customers on specific design details for non-standard solutions.
• Provides technical coaching and mentoring to assistant engineers and actively shares knowledge with other engineers in the discipline team.
• Supports project implementation in line with P&AS objectives, including the continuous improvement of margins, customer satisfaction, schedules, working capital, and safety performance.

2.         Principal Responsibilities

1. Ensures that the required prerequisites (e.g. design inputs, tools, documentation, deliverables, schedule, and budget) are in place before work begins.
2. Produces parts of functional design specifications.
3. Produces parts of detailed design specifications.
4. Executes work assignments in accordance with applicable standards and quality systems, including implementation, testing, and documentation.
5. Coaches and supports assigned engineers to ensure they can meet the requirements of their work.
6. Monitors and controls the assigned work scope against the project plan.
7. Communicates effectively with customers to fully define and agree on project requirements.
8. Proactively recommends potential quality and efficiency improvements within the engineering group.
9. Shares technical knowledge with the project team, supervisor, own discipline, and other engineering disciplines.

10. Reports progress, technical problems, and changes to the project lead engineer or principal engineer.

     

3.         Principal Networks & Contact Links

Internal

• Project lead or principal and project team
• GES, COE or other Back-office locations (project team)
• Engineering Excellence Organization & Discipline Communities

External

• Customer

4.         Supervisory Responsibilities

• Assigned assistant engineers

5.         Geographic Scope & Travel Requirements

• Responsible for the technical scope of assigned special designs and functions.
• Site travel may be required for up to 70% of the time.

6.         Key Performance Measures

• Customer centricity: Avoid customer escalations related to the quality of system designs and applications.
• Productivity and project delivery.
• Deliver projects in accordance with project operations methodologies, using the available tools.

1.         Education Required

• A bachelor’s degree in a relevant engineering or technology discipline is preferred. Acceptable fields include Computer Engineering, Computer Science, Information Technology and Computing, Electrical and Computer Engineering, or an equivalent qualification.

• Relevant networking and cybersecurity certifications are mandatory, such as CompTIA Network+ or Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, or an equivalent industry-recognised qualification.

2.         Work Experience Required

• Five to seven years of relevant project experience.

3.         Technical Skills & Specific Knowledge Required 

Control Systems and Technical Documentation

• Strong knowledge of distributed control systems (DCS), emergency shutdown systems (ESD), programmable logic controllers (PLC), and supervisory control and data acquisition (SCADA) platforms.
• Ability to prepare functional design specifications (FDS), detailed design specifications (DDS), and system architecture drawings.

Industrial Experience and Site Delivery

• More than five years of experience in industrial networking, industrial process-control environments, and cybersecurity audits and assessments.
• Experience delivering cybersecurity, networking, and system services at customer sites.

Cybersecurity and Compliance

• Experience conducting cybersecurity risk analyses and applying Linux and Windows security fundamentals.
• Experience with antivirus, backup and recovery, network-management, and application-whitelisting solutions.
• Knowledge of current cybersecurity standards and frameworks, including NIST, NCA, IEC 62443, and ISO 27001.

Networking and Systems

• Experience with LAN/WAN architectures, the Purdue Model for industrial control systems, and the design and optimisation of complex LAN environments.
• Experience selecting and configuring Cisco network switches and firewalls from vendors including Cisco, Juniper, Palo Alto Networks, and Fortinet.
• Experience with Microsoft technologies, including Active Directory, DNS, WSUS, and Terminal Services, together with strong virtualisation expertise.
• Ability to install and configure operator and engineering workstations, servers, domain controllers, and OPC servers and clients.
• Ability to perform CPU-load and network-performance testing and configure server and I/O redundancy.

• Experience integrating control systems and third-party interfaces using Modbus, OPC, and other suitable communication protocols, including IP-addressing design and industrial firewall configuration.

   

Process Control and Troubleshooting

• Knowledge of process-control system design and implementation.
• Excellent troubleshooting skills, with the ability to resolve complex network, application, and system-integration issues.

Professional Certifications

• Global Industrial Cyber Security Professional (GICSP) certification.
• At least one Cisco professional-level certification in networking, design, or security.

4.         Behavioural Competencies Required

Behaviours

Technical and functional excellence, effective communication, self-awareness and continuous learning, and championing change.

Soft Skills

Ability to manage technical scope, strong communication skills, and commitment to using standard builds.

5.         Language Requirements

• The ability to communicate effectively in English is required.
• Additional language skills would be beneficial.

We Offer:

The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

• A culture that fosters inclusion, diversity and innovation.
• Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.