Product Strategy and Operations Lead

Location: Remote (US)

Team: Product Strategy and Operations

Reports to: SVP, Product

Level / title: IC/Lead

About Qualified Health

Qualified Health is a clinical AI company. We turn the noise inside health system data into signal that clinical and financial leaders can act on, in ways the incumbent systems of record can't. Our product is not a feature set. Our product is the outcome: value realized inside a small number of large health systems we partner with deeply.

We are moving fast, building something that doesn't fit the traditional SaaS mold. It is intense and it is genuinely fun. The work is real and the stakes are real, because what we ship has to earn the trust of clinicians and the confidence of CFOs.

At Qualified Health, we’re redefining what’s possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change.

This is more than just a job. It’s an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you’re ambitious, innovative, and ready to move fast, we’d love to have you on board.

Join us in shaping the future of healthcare.

The role

Product operations here is a function of one today. You would be the second person in it, and the first hire into it.

The simplest way to describe the job: you are the product manager for the product and R&D organization. Your customers are the people who build, the product team, engineering, data, design, and the AI Transformation team. Your job is to understand their friction, then put the systems, cadences, tooling, and ways of working in place that let each of them operate at the top of their license.

It is also a strategy role, not only an operations one. You will help shape where our product portfolio is going, not just how it runs: how products scale, and what reusable core lives inside the things we build for individual clients. At heart this is a connector role. You sit above the individual teams and products and find the through-lines, the shared building blocks, and the leverage that no single team sees from inside its own work.

You will not do this by showing up with process and telling people to follow it. You will do it by understanding what is actually holding the org back, then designing the lightest change that solves it and bringing people along on why it matters.

This is a hands-on, build-it-yourself role, not a manage-a-team role. You will be in the tools, in the repos, and in the rooms. It is also a role with room to grow: the surface is wide on purpose, spanning product strategy and portfolio, the product operating model, delivery coordination across teams, the systems that keep us reliable as we scale, and making the whole company AI-native.

What you will own

You’ll own how our product organization scales — shaping a multi-product portfolio, building the operating cadences that turn strategy into shipped work, and acting as the connective tissue across delivery teams so problems surface before they become fire drills.

• Shape the product portfolio: find the reusable building blocks across clients instead of one-off builds for each customer.

• Own core operating cadences: sprint planning, OKRs, and the idea-to-ship process from PRD through shipped learnings.

• Run cross-team delivery coordination (scrum-of-scrums), keeping one honest view of the portfolio for leadership.

• Build the systems that replace status-chasing with live visibility (Jira/Notion dashboards).

• Own the delivery and reliability operating system: capacity gates, release sign-off, and partnering with engineering on system health.

• Drive AI-native operations and co-own company-wide adoption of our internal AI workflow marketplace.

What we are looking for

• Multiple cycles across a few companies in product operations, R&D operations, technical program management, or an adjacent role where you owned how a product organization actually runs, ideally including time at a company going through fast scaling.

• Demonstrated experience building operating models, OKR systems, and idea-to-ship or SDLC frameworks from a light starting point, not just administering ones that already existed.

• Someone who has driven AI adoption for others, not just personal AI use. You have gotten other people and teams to change how they work, and made it stick.

• Real, hands-on fluency building with modern AI tools with a strong point of view and a curious mind.

• Experience coordinating delivery across multiple teams (a scrum-of-scrums, program-management, or portfolio capacity), or the clear appetite to grow into it.

• Enough technical fluency to be useful in architecture, scaling, and reliability conversations with engineers, and the appetite to go deeper. You do not need to have run observability or release engineering yourself; you do need to want to learn it.

• Comfort with Jira and Notion (or the equivalent), and the instinct to make a system of record that people actually keep current.

• Strong cross-functional facilitation, especially the ability to move a stuck decision forward without owning the decision yourself.

Who you are

• You measure your work by outcomes, not motion. While you’ve worked on the process, your orientation is to the customer. You are a connector. You see the through-lines across teams and products that no one sees from inside a single one, and you turn them into leverage.

• You are a change agent for AI. You don't just use the tools well yourself; you get a whole organization to change how it works, and you make that change feel like a gift rather than a mandate.

• You operate light. You can build the right amount of process for a 100-person company and resist the urge to import the playbook from a 500-person one. You earn adoption by solving real pain, not by mandate.

• You learn before you change. You will want to understand how things work and who they work for before you redesign them, and you will manage the change deliberately when you do.

• You want the org to work with joy. You believe, and have seen, that teams that enjoy the work do better work, and you treat internal friction as a problem worth solving for its own sake.

Why Join Qualified Health?

This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our Commitment to Diversity

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

Pay & Benefits:

The pay range for this role is between $180,000 and $210,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.

Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.