How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.

AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

Key job responsibilities

• Direct supervisor and manager of a team of Individual Contributors (ICs).
• May be responsible for handling multiple sites or portions of a campus.
• Able to balance tactical vs. strategic management with guidance from leadership.
• Holds a high bar for the safety culture, security behavior, and adherence to policies.
• Optimizes workflows and best practices.
• Mentors and develops across teams to include peers in or outside of their direct organization at an IC or Manager level.
• Manages site/campus responses to difficult technical problems.
• Removes blockers.
• Makes trade-offs related to time vs. quality vs. resources.
• Optimizes workflows and best practices for operational excellence.
• Challenges the status quo and raises the bar through data and metrics.
• Considered a Technical SME in the DCEO space, oversees the building of operationally-specific infrastructure in existing and new locations on a campus, having a solid grasp on data center engineering operations and systems including the technical aptitude to understand current equipment/environment and how they impact your systems, including keeping up with engineering changes and emerging technology in the data center space.

A day in the life

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage teams of 24x7 engineering technicians in all facets of their career. Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation. Guide, train and educate staff on best practices related to all service owner issues.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
• Communicate complex technical information to a non-technical audience.
• Respond to out-of-hours emergency calls.
• Is the second level escalation points for Data Center facilities related issues/failures.
• Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Ensure all safety procedures are adhered to while performing work.
• Test quality, performance, safety, and reliability of products, equipment and processes.
• Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder.
• Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
• Role may support more than one location/site.

Basic qualifications

• 3+ years of management/team lead function experience
• 1+ years of experience with root cause analysis and troubleshooting/problem solving.
• 2+ years of relevant work experience in a data center or other critical environment with extensive knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience

Preferred qualifications

• 5+ years of work in data centers with an emphasis on building and equipment operation experience
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline)
• 5+ years of experience in a management position with 5 or more direct reports and other managers
• Strong verbal and written communication skills, technical writing or business justifications (white paper experience)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 134,900.00 - 197,000.00 USD annually