Lead Infrastructure Engineer – Retail Branch Change Execution

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within the [insert LOB or sub LOB], you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

• Ensure reliable & secure patch and software deployment to ~70,000 devices in our Retail Branches minimal interruption of service to our customers.
• Drive workstreams or projects consisting of one or more infrastructure engineering technologies, with a primary focus on enterprise software deployment.
• Architect and implement changes across platforms to resolve issues and modernize technology processes.
• Design, develop, and troubleshoot creative solutions for complex technical problems.
• Lead automation initiatives using scripting/programming (Python, PowerShell, .NET) and utilizing GitHub/CoPilot AI/Agentic AI to fully automate software delivery and operational solutions.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Consider upstream/downstream data, systems, and technical implications; advise on mitigation actions.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
• Ensure automated software and security delivery/updates for enterprise platforms.
• Collaborate with cross-functional teams to ensure seamless integration and performance excellence.
• Mentor junior engineers and contribute to knowledge sharing within the team.

Required qualifications, capabilities, and skills

• 5+ years of experience in infrastructure engineering, software deployment, or related fields.
• Deep knowledge of three or more areas of infrastructure engineering such as: deployment practices, automation + hardware, networking, databases, integration, scaling, resilience, or performance assessments.
• Experienced knowledge of infrastructure technology and scripting/programming languages (e.g. Python, PowerShell, .NET, etc.)
• Proven experience leveraging AI and agentic AI to automate and develop enterprise software delivery solutions.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Strong understanding of cloud infrastructure and multiple cloud technologies, with the ability to operate in and migrate across public and private clouds
• Demonstrated ability to develop technical and cross-functional knowledge outside of the product domain.
• Excellent problem-solving skills and ability to execute creative solutions for technical challenges.
• Strong communication and collaboration skills.

Preferred qualifications, capabilities, and skills

• Experience deploying enterprise software solutions in large-scale environments.
• Experience with ServiceNow, Jira, or similar change management and automation tools.
• Experience with Dynatrace or Splunk
• Familiarity with security best practices for enterprise software delivery.
• Experience leading automation projects using AI/agentic AI.
• Advanced certifications in infrastructure engineering, cloud technologies, AI, SRE, or Software deployment tools.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans