Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Digital Markets, Commercial and Investment Bank, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

We are part of an exciting and growing global organization where you will enjoy frequent communication with project stakeholders and be an active player in a flourishing in-house design community. By applying to this posting, you will be considered for multiple roles.

Job responsibilities

• Design and deliver engaging, user-centered experiences for B2B applications used by our institutional banking clients
• Help grow and foster a high-performance design team by being accountable for overseeing the implementation of the standards across product suites, and be a champion for Design
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Actively participate in design strategy and product definition, roadmap planning in a multidisciplinary environment with product, design and tech partners
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Experienced in delivering design solutions in complex business domains, collaborating effectively with product, development, business, and technology teams.
• Constantly pushing your limits and searching for opportunities to become better, and comfortable receiving feedback and critique, building on the ideas of others
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans