Program Manager, AWS Builder Loft Operations, AWS Developer Experience

AWS Developer Experience is looking for a Program Manager to own end-to-end operations, reporting, and the global expansion playbook for the AWS Builder Loft program. Builder Lofts are physical developer community spaces where builders come together for hands-on workshops, hackathons, technical talks, mentorship, and networking. This role is critical for ensuring the Builder Loft operates with operational excellence and scales repeatably as we expand to new cities worldwide.

You will be the operational backbone of the program - managing event calendaring, budgeting, resource allocation, tooling, and process documentation. You will prepare and deliver Business Reviews with operational metrics, own budget management, and develop the standardized playbooks and mechanisms that enable the Lofts to be a sustainable operation. This is a high-impact role that requires someone who combines deep program management expertise with a builder mindset. You think in systems, design for scale, and drive continuous improvement through data. You will work cross-functionally with community management, engineering teams, product, event technology, marketing, and vendors to ensure seamless alignment and execution.

Key job responsibilities

• Manage end-to-end program operations: event calendaring, budgeting, and process documentation
• Prepare and deliver reports with operational metrics, attendance data, CSAT scores, and budget tracking
• Produce quarterly newsletters and stakeholder updates summarizing Loft performance and upcoming programming
• Manage operational tooling (marketing automation tools configuration, project management, and other platforms driving continuous improvement
• Standardize operating procedures, staffing models, launch checklists, and operational standards
• Coordinate cross-functionally with technical teams, creative teams, event technology, community management, and marketing to ensure alignment
• Own budget management and financial reporting for the Loft program
• Own feedback mechanisms such as CSAT surveys, research, customer forums and similiar
• Manage and oversee program operations support channels via Slack and email
• Oversee efficient staffing by vendors, manage contracts and invoicing
• Our mission is to empower every builder to learn, share, and lead at every stage of their cloud journey. We accomplish this by creating programs that empower and recognize technical thought leaders for their contribution to the greater AWS Community.Create content for our main developer engagement channels such as builder.aws.com

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Track record of managing budgets, financial reporting, contracts, POs and invoices

Preferred qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 2+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience preparing and delivering business reviews with data-driven insights and recommendations
• Demonstrated proficiency using AI tools to drive efficiency, automation, and scale in operational workflows
• Familiarity with the developer community ecosystem and technical event programming

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.