Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

1. Being a Consultant to clients and internal stakeholders
- We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help global brand clients link their marketing objectives to their business goals
- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
- Driving and facilitating the advertisement adoption of Pixels, MMPs, TikTok Shop where applicable
- Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward
- Establish the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.

2. Account Management, Campaign Management & Reporting

• Manage and grow post-sale relationships with F&B brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion
• Sense check/challenge media plans and provide suggestions to set clients up for success
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business