IT Service Delivery Manager - Manufacturing Operations Systems
Job description
Position Summary
The IT MOS (Manufacturing Operations Systems) Service Delivery Manager (SDM) is responsible for end-to-end ownership of service processes and systems that support Assembly & Test Operations (ATO) manufacturing sites. The role focuses on standardizing and delivering of factory-facing processes and services, ensuring operational stability, and enabling scalable, compliant, and efficient manufacturing services across global sites.
Reporting Structure
Direct reports to: IT MOS Leadership.
Dotted report to: Manufacturing Site Leadership
Responsibilities
Key Responsibilities
- Own, execute and deliver manufacturing systems service processes and workflows for ATO and MOS environments
- Define and document as-is and to-be MOS system (and the corresponding business) processes workflows and controls
- Translate manufacturing needs into clear business and system requirements
- Drive global standardization of ATO/MOS service processes across sites
- Lead change management activities through Change Control Board (CCB)
- Support major incident management (MIM) and escalation readiness
- Ensure service KPIs, compliance, and audit readiness are maintained
Systems & Tools Supported
- Manufacturing Systems: MES, Planning & Scheduling System, Quality Control System
- Equipment Interface: SECS/GEM (OEE, Recipe, Data Collection etc.)
- Reporting Tools: Tableau, Power BI
- Oracle Fusion EBR
- SysAid Ticketing System and SharePoint
Qualifications
Required Skills & Experience
- Strong English proficiency
- Strong leadership and execution
- Strong understanding of manufacturing and factory operations
- Experience supporting manufacturing operations systems environments
- Process re-engineering and service design expertise
- Ability to operate in high-impact, incident-driven environments
- Strong cross-functional communication and stakeholder management skills
- Project Management, 8D & Kaizen methodology
onsemi
(Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.