Product Delivery Manager

Key Responsibilities

• Agile leadership & coaching: Serve as an Agile Lead/Scrum Master for multiple teams—facilitate Agile ceremonies, coach teams and stakeholders on Agile principles, and reinforce healthy team norms.
• Delivery execution: Own end-to-end delivery planning and execution—scope, milestones, capacity, dependencies, risks/issues, and release readiness.
• Transformation enablement: Contribute to Agile transformation initiatives (ways of working, operating model changes, metrics, tooling), helping teams adopt consistent practices and improve maturity over time.
• Stakeholder management: Partner with Product Owners/Managers, Engineering leads, Design, Data, Operations, and Risk/Control partners to align priorities, manage trade-offs, and ensure clear decision-making.
• Metrics & transparency: Establish and maintain delivery/flow metrics (e.g., throughput, cycle time, predictability, quality signals), and produce clear status and insights for leadership.
• Continuous improvement: Identify bottlenecks and systemic issues, lead retrospectives beyond the team level, and drive actionable improvements to increase speed and quality sustainably.
• Cross-team coordination: Manage dependencies across teams and/or platforms; coordinate integrated planning and delivery across multiple workstreams where required.
• Governance & controls (as applicable): Ensure delivery artifacts and routines support required governance, documentation, and control expectations.

Required Qualifications

• Experience as a Scrum Master and/or Agile Lead, and strong understanding of Agile delivery practices (Scrum, Kanban, Lean fundamentals).
• Proven delivery management experience in a product and technology environment (multiple workstreams, dependencies, and stakeholder groups).
• Ability to influence without authority; strong facilitation, conflict resolution, and communication skills.
• Demonstrated track record improving delivery outcomes (predictability, cycle time, quality, team health) using data and practical interventions.
• Comfort working in a regulated / controlled environment with multiple stakeholders and governance touchpoints.
• Strong organizational skills—can manage competing priorities, ambiguity, and shifting timelines.

Preferred Qualifications

• Certifications: CSM/PSM, SAFe (SSM/SA/POPM), ICAgile (or equivalent).
• Experience supporting Agile transformation at scale (multi-team, program, or portfolio level).
• Familiarity with Agile tooling and reporting (e.g., Jira/Confluence) and practical metric design.
• Experience with modern product delivery practices (discovery-to-delivery, OKRs, experiment-driven delivery).

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.