Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
We seek a Credit Analyst I to join our Order to Cash team at Thermo Fisher Scientific. In this role, you'll contribute to managing credit exposure and collections while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. You'll handle corporate client accounts, perform detailed financial analyses, and make credit decisions to minimize risk while maximizing business opportunities. Working with cross-functional teams, you'll investigate and resolve customer disputes, manage credit holds, and contribute to process improvements. Your analytical skills and customer-focused approach will help maintain strong client relationships while ensuring timely collections and sound credit management.

Key Responsibilities

• Manage an assigned portfolio of medium- to high-complexity customer accounts to ensure compliance with payment terms and credit limits by utilizing ERP systems, the Order Release Portal, and Cforia/GetPaid to document collection activities and maintain accurate customer account status.

• Perform credit risk assessments for new and existing customers, recommending appropriate credit limits, payment terms, and risk classifications while supporting annual collection targets.

• Monitor unapplied and unidentified payments, analyze customer financial statements, and recommend credit limit adjustments in accordance with the department's approval matrix.

• Review and manage the Credit Hold process, release orders based on credit analysis, establish credit terms for new customers, and review requests for extended payment terms.

• Negotiate payment plans and collaborate with customers, Sales, Customer Service, Cash Application, and other internal stakeholders to resolve credit, collection, billing, and payment-related issues.

• Investigate and resolve credit notes, debit notes, deductions, unapplied cash, and billing discrepancies, coordinating with the appropriate teams to ensure accurate account balances or customer refunds when applicable.

• Ensure customer invoices are delivered through customer portals or email as required and support web-based billing processes.

• Prepare account statements, reports, customer analyses, and provide updates or escalations to leadership as needed.

• Manage daily workload, including email communications, prioritization, and customer inquiries while maintaining service level expectations.

• Identify uncollectible accounts and recommend escalation to third-party collections or Legal in accordance with company procedures.

• Support the onboarding and training of new employees, assist with process-related questions and escalations, and maintain Job Aids, SOPs, and process documentation.

• Identify opportunities for continuous improvement through Practical Process Improvement (PPI), participate in departmental projects, and perform additional duties as assigned while ensuring compliance with company policies and ethical standards.

Minimum Requirements/Qualifications

• High School Diploma required.

• Bachelor's degree in Finance, Accounting, Economics, Mathematics, or a related field preferred; or an equivalent combination of education and relevant experience.

• Minimum of 4+ years of relevant experience in Credit & Collections, Accounts Receivable, or Order-to-Cash.

• Previous experience working in a Shared Services environment.

• English proficiency at B2+ level or higher.

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

• Experience using at least one ERP system (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe, or equivalent).

• Experience using Cforia and/or GetPaid.

• Experience developing reports and performing data analysis.

Competencies

• Build customer loyalty by fostering trusted relationships, maintaining a customer-centric mindset, and collaborating effectively with internal and external stakeholders.

• Communicate openly and demonstrate accountability by exercising sound judgment, making data-driven decisions, and consistently delivering results.

• Embrace Practical Process Improvement (PPI), continuously seeking opportunities to improve processes, business efficiency, and overall performance.

• Demonstrate commitment to continuous learning and professional growth while supporting the development of colleagues and contributing to a collaborative team environment.

• Act with integrity, professionalism, and a strong commitment to the company's values, ethics, and organizational objectives