Fire Service Technician IV

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

Role Overview

In this field-based role, you will respond to service calls, troubleshoot complex fire alarm and life safety systems, and deliver timely repairs that help customers keep their facilities safe, efficient, and operational. You will serve as a trusted advisor at the point of service, combining technical expertise, clear communication, and strong customer focus to resolve issues and identify solutions.

Key Responsibilities

• Receive service calls from the Service Resource Center and review the reported equipment or system malfunction.
• Contact customer representatives to confirm the problem and assess the work required.
• Diagnose issues and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, software/systems, programs, and operational product manuals.
• Communicate consistently with district staff and customers to support a high level of customer satisfaction.
• Complete service acknowledgements with proper coding using smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in scheduled on-call rotation and respond to customer needs as required.
• Help train or mentor others on the service team.
• Provide recommendations and solutions that improve facility performance and support upselling opportunities, including quotes when needed.
• Perform other duties as assigned.

How You Will Do It

• Take ownership of each service outcome by working safely, accurately, and with integrity on every call.
• Stay close to the work by listening carefully to the customer, diagnosing quickly, and removing obstacles that delay resolution.
• Use clear documentation, candor, and problem-solving to improve every day and strengthen the quality of your service.
• Collaborate with district staff, service resources, and customers as one team to deliver reliable results.
• Troubleshoot and repair installed systems, including panel repair and reprogramming, device replacement or repair, low-voltage circuit trouble resolution, and system testing.
• Organize and effectively use technical resources, information, material, and support to complete assigned tasks efficiently.
• Program fire alarm, security, and access control system panels as part of the service process.
• Use strong written and verbal communication skills to keep work moving and ensure the customer understands the solution.
• Complete and submit task-related, activity, productivity, and other required documentation in a timely manner.
• Be available for on-call and occasional after-hours work based on customer need.
• Provide practical recommendations and quotes that support facility efficiency and solution delivery.

Qualifications

• 3+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, a multimeter, a digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, and similar environments.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Demonstrated high level of customer service.
• Ability to maintain truck inventory to support timely customer response.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, a positive attitude, and an ability to learn quickly.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to retain any licenses required by National, State, and Local codes.
• Valid fire alarm license.

Nice to Have

• NICET Level II certification.
• Experience with CCTV, IT, and IP networks.

HIRING HOURLY RANGE: $25-$34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.