KEY RESPONSIBILITIES:

• Provide technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.
• Translate business requirements from Channel, Sales, and Marketing teams into technical specifications for IT/Development teams.
• Collaborate closely with cross-functional stakeholders (CRM, Marketing, Channel Sales, Analytics, etc.) to deliver system improvements and operational efficiency.
• Support Channel Operations activities such as Cloud Marketplace performance tracking and SKU optimization.
• Assist in preparing user documentation and supporting change management for partners.

REQUIRED QUALIFICATIONS:

• 2+ years of experience in project coordination, business operations, or partner/channel roles
• Experience working with CRM, PRM, or similar business platforms is a strong advantage.
• Proficient in Microsoft 365 (Excel, Teams, Outlook).
• Understanding partner business models is preferred.
• Excellent communication skills in English, with ability to work across cultures, time zones.
• Proactive, structured, and able to work independently in a globally distributed team

NICE TO HAVE:

• Experience with CRM Dynamics, Power BI, or partner ecosystem tools.
• Background in IT, business analysis, or program management.

WORK LOCATION

4F Artemis Building, No 3 Le Trong Tan Street, Phuong Liet, Hanoi.

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