Application deadline: Sep 28, 2026

At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries. A Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments. A Customs Brokerage Specialist will communicate with freight forwarders/sellers/vendors for shipment and document preparation, monitor shipment clearance status and escalates issues when necessary. The Customs Brokerage Specialist will review and audit data entry functions for entry filing, classifications, and inspections related delivery-form generation, tracking and compliance requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.

Key job responsibilities
- Oversee dynamic shipment holds and examination resolution
- Collaborate with other service providers to solve shipment issues
- Collaborate with origin and destination logistics teams
- 1st Tier support for Customer Service queries
- Standalone product classification coordination
- General Global compliance support
- Auditing compliance related data submissions for completeness
- Handle general recurring Customs Brokerage operational regulatory requirements
- Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests
Advanced Responsibilities
- Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
- Handles 1st level escalations from the team/sales
- Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
- Handle exams/inspections/holds and communicate this both internally and externally
- Achieve and maintain High Compliance and OTP scores
- Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
- Build and maintain SOPs for new and changes to regulatory requirements
- Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination

A day in the life
You will start each day reviewing your entry queue, prioritizing shipments based on clearance timelines. You will work through entry filings—verifying commercial invoices, packing lists, and bills of lading against filing requirements. When questions arise on classification or valuation, you will consult internal reference guides and escalate to your Operations Lead. Throughout the day, you will communicate with logistics and fulfillment partners to resolve documentation gaps, ensuring shipments clear without unnecessary delays.

About the team
Amazon's Customs Brokerage Operations team ensures compliant, efficient clearance of international imports across the U.S. We combine regulatory expertise with technology and process excellence to operate at scale. Our team values collaboration, continuous learning, and a commitment to accuracy—and we invest in developing our people through structured training, mentorship, and growth opportunities within the broader trade compliance organization.

Basic qualifications

• Bachelor's degree or equivalent
• Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred qualifications

- Experience in Logistics/freight forwarding/Supply Chain industry as a Broker/Customs agent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, , - 26.29 - 41.77 USD hourly
USA, TN, Nashville - 23.65 - 37.59 USD hourly