Build products that make a measurable difference in how clients and teams get work done. You will use your product skills—user research, discovery, and data-driven analysis—to shape experiences that scale across a leading financial organization. Join us to grow your career through mobility, mentorship, and opportunities to work with strong partners across product, design, technology, and operations.

As a Senior Product Associate for the WM Servicing Workflows team, you help us discover, build, and optimize servicing workflow capabilities that improve the end-to-end product experience. You partner with the Product Manager and cross-functional stakeholders as we translate customer needs into a clear, prioritized roadmap. You contribute to delivery by writing requirements and user stories while ensuring we account for upstream and downstream impacts. You use user research, customer feedback, and product metrics so we can continuously improve what we ship and how we measure success.

Job responsibilities:

• Partner with the Product Manager to identify new product opportunities through user research and discovery
• Anticipate and plan for upstream and downstream implications of new features on the overall product experience
• Support user research, journey mapping, and market analysis to inform the strategic roadmap and feature opportunities
• Analyze, track, and evaluate product metrics including work-to-time, cost, and quality targets across the product development life cycle
• Write requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Experience with user experience (UX) research and design
• Familiarity with web analytics and client feedback tools
• Ability to work in cross-functional teams

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans