At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role supports Enterprise Fraud Claims and Disputes by independently leading complex, sensitive, and long-term strategic initiatives that improve processes, modernize platforms, strengthen operating methodologies, mitigate risk, and enhance customer and colleague experiences. The position partners with subject matter experts and leaders across the organization to define success measures, translate business needs into actionable requirements, assess risk, inform prioritization, and maintain alignment with business and regulatory expectations.

Primary areas of focus may include claims modernization, workflow solutions, AI-enabled capabilities, automation, platform transformation, operational readiness, model governance, policy implementation, and business process improvement. This role is designed for an experienced professional who can represent the business, navigate ambiguity, and bring strong claims, fraud, compliance, audit, risk, or transformation expertise to large-scale initiatives.

This role does not support any form of visa sponsorship and requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Key Responsibilities:

• Lead the highest-priority and longest-term strategic initiatives supporting claims modernization, platform transformation, policy changes, customer experience improvements, and other complex business priorities. 

• Develop initiative objectives, success measures, business requirements, recommendations, and implementation approaches in partnership with business and technical subject matter experts. 

• Assess business, operational, regulatory, and execution risks; identify dependencies and tradeoffs; and provide information that supports prioritization and decision-making. 

• Support compliance reviews and audits by partnering with auditors and control functions, gathering documentation and evidence, and representing business line processes, decisions, and interests. 

• Apply strong business acumen and risk awareness to evaluate how proposed solutions affect claims operations, fraud prevention, customer service, colleagues, and regulatory expectations. 

• Partner across Product Enablement, Technology, Claims Intake, Customer Service, Fraud Prevention, strategic leads, peers, and leadership stakeholders to move initiatives from concept through implementation. 

• Identify practical opportunities to apply AI, automation, business logic, modeling, and governance capabilities within claims and fraud initiatives. 

• Contribute fresh perspectives and recommendations related to modernization, re-platforming, workflow design, operating models, and future-state business processes. 

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically 8 or more years of experience in regulatory compliance activities

Preferred Skills/Experience

- Demonstrated experience independently leading large-scale, complex, or long-term strategic initiatives

- Practical experience applying AI, automation, business rules or logic, modeling, model governance, or related capabilities to business initiatives

• Experience supporting audits, partnering with auditors, gathering documentation and evidence, and representing business line interests
• Strong business acumen, risk awareness, stakeholder management, and cross-functional collaboration skills
• Experience translating business needs into requirements, recommendations, operating processes, or implementation plans

- Agile experience is helpful but not required

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.