The Group You will be Part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

What you’ll do

• Responsible for supporting sales on sales’ activities based on product configuration order fulfillment related process and policies.
• Response for LAM Dep products/systems in the region.

• Provide Slotting and Configuration support including submitting slot/configuration change CTL, NSR follow up, SAP quote update, POA review, etc.
• Generate AT reports including weekly BSR report, BOBJ shipment report, outstanding PO tools report, reports to support Bi-Weekly meeting, ACU report, etc.
• Provide necessary support to complete tool shipment including resolution of shipping document issues
• Facilitate region inputs and ideas to improve OF process and track progress with Sales Ops
• Provide SAP/NSR training to AT as required
• Responsible for key related KPIs (ILT Changes, Configuration Accuracy) 
• Disciplined milestone management that delivers on-time tool shipment with quality (Slot request, NSR submission timeline, on-time PO performance)

Who we’re looking for

• Total >7 years' experience in Technical support role in semiconductor field
• Familiar with LAM Dep. products and experiences
• Familiar with SAP experience a plus
• Excellent EXCEL & PPT skill

Preferred qualifications

• Fluent English communication with headquarters & global team
• Good communication skill with Account team stakeholders

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.