Associate - Portfolio Logistics Lead and LMS Consultant

Position Overview

Capital One’s Enterprise Learning Platform and Operations team is seeking a highly motivated, detail-oriented, and customer-focused individual to join our team as a Learning Program & Portfolio Ops Associate. In this role, you will own platform logistics in One Learn for closed session offerings across Learning & Development, manage operational intake tasks in Learning Planner, and consult enterprise learning professionals on LMS functionality optimization. Working closely with internal facilitators, external vendors, and portfolio owners, you will manage end-to-end course logistics, deliver actionable data insights, ensure well-managed operations, and identify opportunities to automate tasks and streamline processes.

Responsibilities:

• Manage end-to-end One Learn platform logistics for closed session offerings across L&D, including course, session, and enrollments.

• Execute designated operational intake tasks within our intake platform, Learning Planner.

• Consult with enterprise learning professionals on LMS capabilities, best practices, and opportunities for optimization. 

• Actively monitor course enrollments, waitlists, and completion trends; generate basic and recurring reporting in One Learn to guide business decisions around session capacity and availability.

• Provide high-touch support to facilitators on One Learn navigation, platform capabilities, Zoom invites, basic reporting, and roster reconciliation.

• Serve as a direct point of contact for learners regarding LMS navigation, course inquiries, and specific offerings.

• Act as a liaison between clients and product teams, managing and escalating issues through appropriate channels to achieve timely resolution.

• Maintain well-managed operational standards by thoroughly documenting processes, team responsibilities, best practices, and training resources.

• Drive continuous improvement of the One Learn platform by identifying, proposing, and implementing LMS functionality optimizations.

The Ideal Candidate Will Be:

• An organized operational planner who excels at balancing complex, concurrent logistical schedules while maintaining high attention to detail and quality execution.

• A consultative relationship builder who collaborates effectively with LOBs, portfolio owners, learning consultants and facilitators to offer thoughtful recommendations and deliver seamless learning experiences.

• A proactive, solutions-oriented problem solver who digs into operational workflows to reduce friction, automate manual tasks, and optimize learning platforms.

• A customer-focused communicator passionate about delivering exceptional, high-touch support to facilitators, learners, and cross-functional partners.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in LMS administration, learning operations, or client-facing program logistics

Preferred Qualifications:

• 3+ years of experience managing corporate learning logistics or LMS operations in an enterprise environment

• Experience consulting on LMS functionality, learner experience, or learning gamification strategies

• Experience using Google Suite, Slack, Zoom, and platform reporting features

• Experience with process documentation and familiarity with operational risk or well-managed frameworks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $73,300 - $83,700 for Learning Associate

Richmond, VA: $66,700 - $76,100 for Learning Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).