The Market Leadership Team (MLT) program is a cross-firm initiative that brings together senior leaders from all lines of business to deliver the firm locally as one cohesive team. MLTs develop, implement, and drive cross-LOB strategies that advance business growth in local markets across the United States and support local engagement with employees and the community.

Reporting to the MLT Program Management Executive Director, this role supports the day-to-day program management, operations, analytics, and tooling for the MLT program, enabling consistent, high-quality execution across markets. This role collaborates with Corporate partners, specifically MLT events team, CR and corporate communications teams, MLT finance partners and CR teams to maintain program artifacts, drive data integrity, and support program and process improvements.

Program Management

• Coordinate program initiatives and lead select special projects from concept to execution, including project planning, timelines, RAG ratings, and KPI/process improvement tracking.
• Proactively streamline processes and work with Market Strategy Leads and local MLT support teams to implement.
• Maintain and enhance the MLT playbook and best practices library to scale operational excellence and innovation; drive adoption for improved efficiency and market impact.
• Prepare presentations, briefing materials, and communications for senior audiences.
• Support select signature events, including agenda development, stakeholder outreach, material preparation, and follow-up.
• Manage, engage and activate local MLT support teams through recurring office hours and meetings to proactively troubleshoot issues, identify challenges and opportunities, and surface solutions that enable consistent, high-quality execution across markets.
• Provide actionable insights and recommendations to Market Strategy Leads, contribute to business case development for growth initiatives, and ensure timely communication of results to MLTs and senior leadership.
• Partner with the PE Executive Office to pilot new technology capabilities, develop how-to guides, and maintain the SharePoint knowledgebase, incorporating AI as relevant.
• Collaborate with Data & Analytics on market research, dashboards, and budget templates; identify and support automation efforts to increase efficiency and bandwidth. 
• Maintain MLT membership and corporate partner rosters; support system access management and governance.

Stakeholder Management

• Collaborate with corporate partners and cross-functional teams to maintain program artifacts, ensure data integrity, and drive process improvements.
• Liaise with OCFO on budget management and spend policy at local and national levels.
• Support Market Strategy Leads and local MLT teams with tools, templates, troubleshooting, and consolidated feedback.
• Coordinate office hours and roundtables, including scheduling, agendas, notes, follow-ups, and summarizing insights.
   

Governance, Risk & Controls

• Maintain issue/risk logs, meeting minutes, and decision records to ensure audit readiness.
• Handle confidential information per firm policy and apply access controls.
• Ensure data quality and auditability; escalate variances and control issues within agreed SLAs.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans